Tag Archives: allergic reaction

Our Virgin Atlantic Experience

There’s been a lot of criticism across social media over the last few months about the attitude of Virgin Atlantic towards passengers with food allergies on their flights, in particular relating to those travelling with nut allergies. Now, I can’t comment on how they perform in those situations as we are fortunate to have no known nut allergies, though truthfully M hasn’t had a peanut in years, so we wouldn’t know if he is allergic or not. However, I was interested to see how they would do when it came to the allergy requirements of G and M, especially given our amazing experience when we flew with them to Florida in 2014.

Our first challenge was having some safe milk for M to drink for breakfast in the Heathrow airport lounge. Unlike the fantastic V-room at Gatwick, who stocked B-free bread for toast and brought in 2 cartons of rice milk just for M and G, the Heathrow lounge was less able to help and seemingly less willing to try, simply saying that their staff wouldn’t be able to bring the rice milk through security, so it was up to us to provide it if we could. I was extremely frustrated by this response when I received it, but rather than sit and moan about their inability to be as helpful as I would have liked, instead decided to contact M’s consultant at our local hospital to ask if he would write an updated medical letter stating that we needed to carry a number of safe food items through security for M. Less than 2 weeks after my request, 2 copies of that letter landed through our door and we were easily able to walk through security with the carton of rice milk in our hand luggage without issue once the letter had been seen. I always recommend carrying medical letters and copies of prescriptions when you travel and this experience proved once again, just how valuable that can be.

Despite that rocky start, I hoped things could only improve and as we had booked our complete holiday through Virgin, I had already asked that notes be added to our booking to state that both children had food allergies. I also updated our booking confirmation online with a request that G and M had the gluten-free meals and followed that up with an email noting that both also needed to be dairy-free if possible. I mentioned that M ideally needed to avoid egg and soya if it was at all possible, but knew this was a lot to ask and simply leaned on the truism that you never know what’s possible until you ask.

The meals that arrived with us for both flights were both gluten- and dairy-free, but included a couple of items for M that contained a small amount of egg. This time there was no mix up with meals going to the wrong seats and whilst the meals offered were not exactly what G would have chosen, M tucked in wherever he could. As always both of their backpacks, and mine, were well-stocked with some safe snacks to supplement what was provided and so we were able to muddle through quite successfully.

Our Virgin Atlantic experience is one that I would definitely count as a success and neither child, M in particular, suffered any fallout from what they ate on the flights. Not only were the cabin crew diligent with what snacks and drinks they offered to them, but they were also fantastic in helping us celebrate G’s 16th birthday for just a little bit longer and in great style, with a visit to the cockpit for both children on our flight to New York and a birthday present of some “lounge wear” (pyjamas to you and me) and some chocolate on the way home.

Shocking Customer Service

#FFFA17 – Foods to go…and bars

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Having finished the huge selection of breads for breakfast time on Wednesday, we moved on to the final two categories that Mike and I would be judging during #FFFA17: “Food to go” and “Bars”. These were 2 new categories to me and whilst I wasn’t sure what to expect, I knew that I wouldn’t be disappointed. We started before lunch with the savoury half of the entrants in the “Food to go” category where there were, as ever, some unexpected options to tantalise my taste-buds, before moving on to enough delicious drinks and desserts to satisfy anyone with a food allergy.

Interestingly, for a savoury food lover, I was delighted to shortlist as many of my personal favourites from the sweet selection as from the savoury. The hardest part now is knowing where to start in sharing those I think note-worthy, but let me begin with this gluten-, dairy- and soya-free chicken and bacon roll from Tesco that I absolutely loved. I’m hoping that this will be easy to find amongst their sandwiches as I’m certain this will be as much of a hit with G as it was with me. I couldn’t disagree with some of the other opinions that said they could make as good a sandwich at home, but I know firsthand how frustrating it is to stand in front of the chiller cabinet in a supermarket searching high and low for something that will feed my oft-time picky eater for a quick lunch and failing miserably each time. It was tasty and a much simpler offering than the chicken roll we recently reviewed from Costa – another almost impossibly difficult option to find in store when in a hurry – and something G would willingly eat each and every time.

I also have to highlight these 2 surprising success stories, or at least, those that would be surprising to any who know me well. The hulk-like green soup (Core Body Cleanse Supergreen soup) ticked more boxes that I thought possible when I read that it contained peas, kale, spinach and wheatgrass and I’m not afraid to admit that I was blown away by its amazing, fresh flavour. Likewise,the spices in London Falafel‘s Sweet potato falafels were perfectly and delicately balanced and the final product tasted great hot or cold, and even microwaved, despite that being against the cooking recommendations of the manufacturer.

With all these great savoury go-tos, I was hard-pushed to choose my top pick, but I’ve finally settled on these white cheddar flavour Quinoa puffs from Eat Real. I am a self-confessed crisps addict and the hardest part of my own intolerance to potatoes is the absence of “proper” crisps in my life. The cheese puffs were a more-than-adequate replacement to their well-known counterpart and as well as being corn and quinoa-based, thus rendering them a perfect snack for me, they are also fantastically gluten- and dairy-free and therefore a great and safe cheesy snack for G. I would love to see these sold in single portion packs and then stocked in mainstream supermarkets as part of their meal-deal offerings, but, for now, I’ll take them anyway I can.

For those with a sweeter tooth, these 2 picks were delightfully indulgent and unbelievably freefrom. These incredible Raw chocolate and raspberry tarts by Somerset-based small producer, Liberty Loves are MEWS-friendly as well as being nut-free and just melted in the mouth. I’m not sure I could eat a whole tart myself, but it would be a perfect accompaniment to a coffee and dairy-free hot chocolate when G and I are out and about together. As for the Miiro dairy- and soya-free salted caramel choc ices, well, words simply fail me. They tasted just like the real thing and once again I would defy anybody to be able to tell the difference between these and a cows milk ice-cream alternative. The salted caramel flavour was there, but not overpowering, which made them a real winner in my books.

I also loved the CocoMojo Bean iced drink, made with coconut water, coconut milk and coffee and the perfect dairy- and soya-free alternative to iced coffee. It’s a little too grown-up for G to enjoy at the moment, but I was more than happy to drink as many tasting cups-ful of it as I could. It was a completely new find to me as I’m not aware of any other freefrom iced coffees out there on the market at the moment and I’m sure it could be a big hit with anyone missing this popular treat. My delight in this product was obvious for my fellow judges and the Awards team to see and resulted in an extra can making its way home in my suitcase!

Our long two days spent judging finished with the “Bars” category, one that I am willing to confess I was a little apprehensive about doing. As well as the inevitable food fatigue that had set in after hours spent trying 100+ freefrom products, I don’t really eat cereal, energy or superfood bars, although I have been buying Nakd bars for years as both G and M, when he could eat them, loved them as a snack. However, my mind was open to trying something new and I was surprised and delighted to find one that really did appeal to me. The Roo Bar Probiotic Choc Chip Matcha Energy Ball didn’t taste as heavy or as cloying in the mouth as some of the others did to me and the hint of peppermint was an unexpected and refreshing twist on an otherwise plain chocolate flavour. This category caused perhaps the most division in the judges of all those sessions Mike and I were a part of and the final result was a hotly contested decision.

My thanks go to Michelle, Cressida and the rest of the #FFFA17 team for their time, hard work, effort and hospitality during not just our 2 days, but for the entire 2 weeks of the judging sessions. The entire #FFFA17 shortlist was published on February 8th and can be read in full here and is well worth perusing to see what other goodies were found by not just me, but the other discerning judges too. The final winners will be announced at the awards ceremony on March 28th 2017 and, just as we did last year, we’re hoping to be there on the night. Make a note in your diary to keep an eye on my live Twitter feed that evening and look out for a subsequent blog post as I reveal those products that really excelled in the Freefrom awards this year.

Back to the Judging table

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Today Mike and I have enjoyed what feels like a rare day off together. We’re away from work, away from home and away from the constant complexities of parenting 2 children with an interesting selection of food allergies between them. Instead, we have been privileged to spend the day in London as part of the judging panel for the Free From Food Awards 2017 (#FFFA17). You may remember that last year saw my debut in this exciting role and, thanks to the generosity of my Mum in providing some invaluable childcare and the need for a “normal” person in the selected groups of tasters, Mike was able to join me in the experience. It was last year’s involvement that kicked of an exciting year of opportunities for us all: from discovering our very own set of superheroes including the wonderful Ryan of Borough 22 to attending the Awards ceremony with a broken leg; not forgetting the introduction of GalaxyGazer and Marvin to their own readership and my involvement with the Free From Eating Out Awards 2016 – gosh, what a busy year it has been!

Our day started off a little later than normal with the “Meaty and Fishy Ready Meals” category. I enjoyed some of the new products that I discovered when judging this round last year, though was disappointed to find it difficult to find some of my favourites once the Awards were over. I was looking forward to seeing what new products I would uncover this year, especially seeking out anything suitable for G. Much as I enjoy cooking and usually prepare all our meals from scratch, I love finding those quick alternatives that will make busy evenings just the tiny bit easier. There were some great foods on offer, including a delicious gluten-free quiche from Asda, some highly contentious coronation chicken sausages and a great selection of microwave-able meals. To my delight, I came across 3 dishes that I thought were absolutely amazing and would be more than happy to buy for G. The first were the most delicious Sweet Quebec sausages from Slightly Different Foods. All foods are initially judged blind so that our opinions are not unduly influenced by any preconceived ideas about any of the suppliers or manufacturers of these products. I was thrilled to discover after the tasting who had made these sausages as we had stumbled across this company at last year’s Allergy and FreeFrom Show and our lengthy and enthusiastic conversation with owners, Sonia and Steve, evidently encouraged them to submit an entry to this year’s Awards. The sausages contain that classic Canadian combination of bacon and maple syrup and are bursting with flavour. I have no doubt that G will absolutely love them and the simplicity of the ingredients makes them a great choice for many with food allergies.

Next was a fantastic Chicken Tikka Masala with rice, which was unexpectedly manufactured by Pure, better known for their range of dairy-free alternatives to normal margarine. I had absolutely no idea that they made other free-from foods and this curry was beautifully fresh with a great selection of vegetables and even some quinoa included in its list of ingredients. Finally was my run-away favourite, a beef casserole with dumplings from Tesco, which is gluten-, dairy- and egg-free. The meat was tender, the gravy rich and the dumplings a surprise bonus on an already superb ready meal. I’m not convinced that G would choose either of these 2 options for an evening meal, but I would be more than happy to serve her both.

The Best Eateries in the Country

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FFEOA 16 200X200 Last week saw the third annual Food Matters Live event being held at ExCel, London. This event, which brings together hundreds of visitors, exhibitors, speakers and organisations from across the food and drink industry, aims to “…enable collaboration and innovation to support a sustainable food landscape for the future…” as well as encouraging cross-sector discussion and collaboration. I had first heard about it during the FreeFrom Foods Awards and was keen to attend if at all possible. Unfortunately, the necessary childcare arrangements just couldn’t be worked out to allow me to attend the 3-day event, but I did take some time to follow what was happening via some very active Twitter feeds. Tuesday afternoon was of particular interest as the winners of the FreeFrom Eating Out Awards 2016 (#FFEOA16) were being announced live at the event and fortunately coincided almost perfectly with the hour I spend sitting outside of M’s lesson at the Dyslexia centre, allowing me to focus on my Twitter feed to see the results as they happened.

Earlier this year I wrote about the launch of the 2016 FFEOA and the exciting news that Executive Chef, Dominic Teague of Indigo at One Alwych had won the first ever Pathfinder Award given to those who have “…really thought outside of the conventional freefrom box…”. Dominic not only accepted his award on the day, but then also took on the role of presenting the awards to all those worthy winners. When you look through the list of winners, goldstars it becomes immediately obvious that there have been huge strides forward in the realm of catering for those with allergies and it was amazing to see so many fantastic food service providers from across the UK on the list.

I was delighted to see that each of the awards category was hotly contended and included well-known names such as Wetherspoons, CentreParcs and the Rainforest Café amongst its success stories*. These are places we haven’t yet dared to venture with M and his restricted diet, but will definitely consider visiting in the future when we’re in the vicinity. We were also thrilled to see some of our personal favourites winning well-deserved accolades including M’s all-time favourite, Borough 22 and our newest discovery, Café Nouveau in Frome. It was also good to spot the odd recommendation within reasonable driving distance and we’re already planning when we might be able to make some visits and try the freefrom offerings out for ourselves.

14650222_315615772146548_6413808020440687219_n The overall winner was the Labyrinth Holistic Café, a community café found in Stockton-on-Tees. It is run as a not-for-profit community enterprise and is keen to welcome everyone, from all walks of life and no matter what their diet. The reviews given by some of the FFEOA16 judges commended the extensive menu, amazing fresh food and attention to detail that led to it being given the highest recognition.

Next year’s Food Matters Live conference is being held from November 21-23 2017 and I’ve already pencilled it into my diary as a must-do event for my year.

*a full list of winners can be found by following this link

Giraffe, food allergies & me

Hard Rock Cafe, Lisboa

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Dinner out on our first evening in Lisbon was not as easy as we might have hoped and, in some ways, encapsulated our worst fears. By the time we had made our way from the airport to our hotel, we didn’t really want to hunt around with two tired children in tow, so simply headed to a local restaurant with our fingers tightly crossed and our recently acquired Yellow Cross translation cards clutched in my hands. We found a restaurant that looked promising as it had grilled chicken and rice on the menu and sat down to peruse the choices for the rest of the family until it came time to order, when I handed over the cards and waited to hear their response. The cards did their job, but whilst the restaurant staff were incredibly helpful in trying to provide safe food, poor M ended up with just a plate of plain boiled rice and an apple. At that point my Mum vowed that she couldn’t face another dinner out like that and so the search began for somewhere that could cater much better for M’s particular needs.

As a long-time fan of the Hard Rock Cafe, I had been delighted to discover a couple of weeks before we travelled that there was one in Lisbon and had even managed to find a copy of their menu, including allergens, on-line. My e-mail enquiry about their ability to cater for M had gone unanswered, but I felt confident that there was a good chance they would be able to cook him some safe chicken at very least and so we headed there for our second meal in Lisbon. We were not disappointed. The Hard Rock policy is that all allergy enquiries and requests are dealt with by the manager and she came to our table to understand exactly what we needed. They weren’t able to provide rice for M as it’s cooked with vegetables, but an impressive plate of grilled chicken with apple and cucumber slices arrived and was quickly devoured by our hungry boy. G was also well catered for as they had comprehensive allergen listings available and could prepare all burgers and sandwiches using a delicious gluten- and dairy-free bread. She chose the classic club sandwich with fries and I was delighted to hear that they used a separate fryer to cook the fries to ensure that cross-contamination risks were kept to a minimum.

The meal was such a success that when my Mum suggested that we go back for our final meal out in Lisbon, Mike, the children and I were quick to agree. Once again their service in meeting our allergy needs was impeccable and despite it being a much busier Friday evening, we were still confident that the food had been carefully prepared. We ran through M’s food restrictions with that evening’s manager and the resulting plate of food earned a well deserved 9.5 out of 10 from M. We did have a couple of small hiccups with both meals, but they were quickly dealt with and the staff were keen to make sure that we were happy. M’s food was re-plated on a clean dish when I pointed out that the decorative strawberries included on the original plate were not safe for him, and G’s mayonnaise was replaced after she found an unidentifiable lump in the bottom of the small serving dish. It turned out to be a stray spoonful of coleslaw, but they apologised profusely and the manager even came back to the table to add her apologies and to ensure that the rest of our meals was everything we needed. It was great to discover that this old favourite of mine was so capable of preparing safe and delicious meals that both children absolutely loved and I’m now excited to discover what other locations we can visit on future trips.

Lost in Translation

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As Mum to a child with additional health needs, you have to be prepared the minute you venture outside your front door. You don’t just carry with you the medicines, equipment and food items you need to get you through the next few hours relatively unscathed, but also the necessary mental strength to explain your child’s needs to everyone you encounter and ensure that your trip outside of the safe bubble at home goes as smoothly as it possibly can. There are, of course, times when an essential gets left on the kitchen counter and you have to think on your feet and find a solution that will work until you get back home, and, for us, there have been times when, despite the clear explanations given and the seeming comprehension of the waiting staff, mistakes have been made and the children have suffered the consequences of those misunderstandings.

When you add travelling abroad to the mix, those unavoidable stresses become even more intense and, as an allergy Mum, I can tell you that worries about safe food are right at the top of the list. As you may remember, last year we decided to stay in the UK during that first holiday season with a tube in place and had the most amazing week in Cornwall, where we discovered hidden treasures of restaurants and sight-seeing spots that we are still talking about nearly 12 months on. However, we decided that this year we would venture back to a favourite haunt and visit the Algarve in Portugal, with a few extra days in Lisbon tacked on to the start of our trip. We know the resort of Alvor extremely well, but this will be the first time of visiting with such a restricted diet and I have to confess that nerves have been a little greater as we plan our 10-day stay away from home.

One thing I learned early on in our holiday planning with M was to talk to our airline about taking an extra case filled with whatever medicines or foods we will need whilst we’re away and have had superb experiences with both Easyjet to Portugal and Virgin Atlantic to Florida. These conversations paved the way for our long-haul flight to the USA and we found that both the airport lounge and the airline were able to provide safe meals for M when we gave them a little advance warning, but what happens once we’ve landed abroad, especially in a country where we don’t speak a word of the native language? Our back-up plan is our self-catering apartment, which means that there is always somewhere to prepare a simple meal of M’s safe foods without too much trouble, but I do, perhaps selfishly, want a holiday from that daily grind of cooking and be able to enjoy a family meal as we used to do when the children were small. Our previous holidays to Portugal were challenging, but not impossible as M loves fish and seafood which are always readily available, but I worried that the current restrictions might be a demand too far.

Fortunately, there are answers to the anxiety about communicating food allergy requirements in a foreign language and whilst it took a little more effort than originally planned, I got our perfect solution in the end. I started by calling Allergy UK, who offer a fantastic service of providing translation cards which “…feature an allergy alert message, an emergency message and a message for use in restaurants to ensure that your food order is free from the particular allergen that causes your reaction…” and can be ordered in any one of 36 languages to cover 70 different allergens. However, I really wanted a bespoke message detailing M’s current safe foods and unfortunately Allergy UK was not able to tailor their cards accordingly, but they did point me in the direction of the amazing Yellow Cross, a company I had never even heard about until recently.

Thanks to a detailed e-mail conversation with Yellow Cross Director, Jane Harrison, she agreed that it would make far more sense to detail what M can eat, rather than a lengthy list of his many allergens and suggested she spoke to their translator to cost out these personalised cards. We settled on appropriate wording, it was passed to their Portuguese translator and I was quoted a very reasonable £20 for a set of 4 eating out translation cards. I confirmed that we wanted the cards, made payment and in less than a week, the finished credit card-sized cards dropped through our letter box. The cards are printed on card and then carefully laminated to extend their life, and I couldn’t be happier with the finished product. They clearly state the wording I had discussed and agreed with Jane and their service was absolutely faultless. I found Yellow Cross willing to help us with our request and I’m certain that the inclusion of these cards in our travel survival pack will ensure that our Portuguese holiday goes with a swing.

A European approach to Allergy-friendly food

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IMG_0515[1] Given our Italian break was courtesy of a competition win through the Allergy and Free From Show and Dr Schär, it didn’t come as any surprise that there were several gluten-free items available at the amazing Vigilius Mountain Resort. However, what we didn’t expect were the allergy-friendly offerings we discovered from the minute we arrived at Munich airport and these were the things that possibly impressed us the most. Mike and I had a 2-hour wait in Munich before the shuttle-bus arrived to take us to the hotel. It wasn’t really long enough to venture into the town itself, but gave us more than enough time to explore the airport and its shops. I was particularly keen to see if I could spot any of the German delicacies featured on the Munich episode of Paul Hollywood’s City Bakes and was delighted to be able to snap a quick photo of freshly made pretzels to show M when we got home.

IMG_0516[1] Having exhausted most of the shopping opportunities available to us, we decided to take a quick whiz around the small supermarket before heading off to meet the bus. You can only imagine my surprise and absolute delight when we stumbled upon this fixture filled with dairy-free alternatives, including the all-important rice milk that is now a staple in our household. There was a slightly smaller unit with an array of gluten-free products too and browsing the store’s shelves and fridges, I was able to pick out with relative ease other allergy-friendly foods. I think what impressed me the most was this was a small supermarket at the airport. Not some major out-of-town hypermarket, but somewhere where travellers would stop to pick up a few essentials before heading on to their final destination. Obviously I can’t comment on what would be found in larger stores around Germany, but this bodes well for what I can only imagine you might be able to buy. We have had mixed success in finding safe foods for both M and G whilst on our holidays in the past and this summer will be travelling back to Portugal for the first time since M’s diet became so restricted. I can only hope we find as good a selection as we stumbled across in Munich.

T IMG_0552[1] he Vigilius resort is owned by Ulrich Ladurner, who is also the founder and president of the Dr Schär group and so it comes as no surprise that every meal has gluten-free options available if wanted. Breakfasts consist of an amazing buffet containing just about everything you could conceivably want – cereals, pastries, fresh fruit, cold meats, fruit juices, smoothies, cooked breakfasts and cheeses. There was a separate section for the gluten-free choices and I was pleased to see that soya milk, local goats milk and cheese and dairy-free chocolate sauce were available too. Our evening meals at the resort were delicious and despite our initial plans to visit Lana for dinner on a couple of evenings, Mike and I ended up choosing to stay in the hotel and eat in their restaurants. There are 2 restaurants at Vigilius: the delightful Stube Ida serving regional dishes and wine, and the more formal Restaurant 1500 with exquisite and interesting menu choices. The menus were clearly annotated to show which dishes could be made gluten-free and gluten-free bread was also available on request. We enjoyed every meal we had there, and whilst we didn’t choose to eat the “Variation of Carrots” for our main course – Tartar of carrots, carrot-ginger cream, crunchy carrot peel and carrot spaghetti with curry and carrot gel – , IMG_0539[1] the “Herbs of the neighbour” dessert – Herb cookies, herb chocolate ganache, hay Chantilly, camomile Panna cotta and lavender ice cream – was phenomenal, even if the occasional thought did flash through my mind that it was a little like eating a bowl of pot pourri! We chose to drink regional wines with our dinners, grateful to receive recommendations from the serving staff, who introduced us to some that have quickly become new favourites.

IMG_0637[1] In comparison, our lunchtimes were spent at various of the many gasthauses in the mountains surrounding the resort, where we chose meals that were equally delicious, but much simpler dishes than those we enjoyed for dinner. We frequently opted to share platters of local products, such as fennel bread, speck, goats cheeses and other cooked meats and of course, washed these down with a glass of local beer. Friends have told me that eating gluten-free in Italy is relatively easy and our experiences would suggest that to be true as we found a gluten-free section to a surprisingly extensive menu in a small, remote gasthaus at the top of Monte San Vigilio. I have to confess that we didn’t put these allergy-friendly options to the test as we relished the opportunity to eat “normally” without M and G around, but Italy has definitely become a potential destination for us in the future.

IMG_0557[1] Our final foodie surprise was on our way back to Munich, at what was advertised as the “last service station before Austria.” The journey to the resort on the Monday had been non-stop, no toilet breaks or opportunity to stretch our legs even once during the 4 hour trip. However, thanks to the driver of our return journey, who evidently considered himself to be the Michael Schumacher of the public transport world, we somehow managed to save time and were allowed to stop for 20 minutes near lunch-time. As we wandered around the service station looking for something quick and easy to eat before we climbed back on board, I also kept my eyes open for any last-minute goodies I could pick up as small presents for M and G from our holiday. Amongst the bumper-sized packs of pasta, bottles of olive oil and chocolate bars, I also spotted boxes of gluten-free rice flour cookies sitting in plain sight alongside their non allergy-friendly counterparts, something I’ve never seen in a service station in this country. Our holiday was a real eye-opener when it comes to how this part of Europe tackles the matter of allergy-friendly foods and has made us more confident to spread our wings and travel there with the children when time allows.