Tag Archives: allergy menu

Hard Rock Cafe, Lisboa

Dinner out on our first evening in Lisbon was not as easy as we might have hoped and, in some ways, encapsulated our worst fears. By the time we had made our way from the airport to our hotel, we didn’t really want to hunt around with two tired children in tow, so simply headed to a local restaurant with our fingers tightly crossed and our recently acquired Yellow Cross translation cards clutched in my hands. IMG_0904[1]We found a restaurant that looked promising as it had grilled chicken and rice on the menu and sat down to peruse the choices for the rest of the family until it came time to order, when I handed over the cards and waited to hear their response.  The cards did their job, but whilst the restaurant staff were incredibly helpful in trying to provide safe food, poor M ended up with just a plate of plain boiled rice and an apple. At that point my Mum vowed that she couldn’t face another dinner out like that and so the search began for somewhere that could cater much better for M’s particular needs.

Lisbon_EntranceAs a long-time fan of the Hard Rock Cafe, I had been delighted to discover a couple of weeks before we travelled that there was one in Lisbon and had even managed to find a copy of their menu, including allergens, on-line. My e-mail enquiry about their ability to cater for M had gone unanswered, but I felt confident that there was a good chance they would be able to cook him some safe chicken at very least and so we headed there for our second meal in Lisbon. We were not disappointed. The Hard Rock policy is that all allergy enquiries and requests are dealt with by the manager and she came to our table to understand exactly what we needed. They weren’t able to provide rice for M as it’s cooked with vegetables, but an impressive plate of grilled chicken with apple and cucumber slices arrived and was quickly devoured by our hungry boy. G was also well catered for as they had comprehensive allergen listings available and could prepare all burgers and sandwiches using a delicious gluten- and dairy-free bread. She chose the classic club sandwich with fries and I was delighted to hear that they used a separate fryer to cook the fries to ensure that cross-contamination risks were kept to a minimum.

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The meal was such a success that when my Mum suggested that we go back for our final meal out in Lisbon, Mike, the children and I were quick to agree. Once again their service in meeting our allergy needs was impeccable and despite it being a much busier Friday evening, we were still confident that the food had been carefully prepared. We ran through M’s food restrictions with that evening’s manager and the resulting plate of food earned a well deserved 9.5 out of 10 from M. We did have a couple of small hiccups with both meals, but they were quickly dealt with and the staff were keen to make sure that we were happy. M’s food was re-plated on  a clean dish when I pointed out that the decorative strawberries included on the original plate were not safe for him, and G’s mayonnaise was replaced after she found an unidentifiable lump in the bottom of the small serving dish. It turned out to be a stray spoonful of coleslaw, but they apologised profusely and the manager even came back to the table to add her apologies and to ensure that the rest of our meals was everything we needed. It was great to discover that this old favourite of mine was so capable of preparing safe and delicious meals that both children absolutely loved and I’m now excited to discover what other locations we can visit on future trips.

A perfect meal for a little rock star!

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Thank goodness for TGI Fridays!

When you’re an allergy Mum, there is nothing better than finding somewhere your entire family can eat safely when you’re out and about. I spend a lot of my time in the kitchen when I’m at home, tweaking recipes and continually trying to find new, tasty and interesting ways to prepare 5 safe foods for M and sometimes I just want a break from it. We have found some firm favourites amongst the chains, who have not only been able to cook M-friendly food when we were excluding just 7 – remember those days? I just about can – but have also impressed us in the last 12 months too. From old faithfuls such as Pizza Express, Giraffe and Bella Italia, to newcomers Wagamama and Jamie’s Italian, my cup quite literally runneth over! Our holiday to Cornwall last summer led to the discovery of an amazing small independent restaurant who catered for M without hesitation and made all the difference on our first holiday with a tube.

tgiWith the start of a new year, we decided to branch out and challenge yet another popular old friend, TGI Fridays. M has been reluctant to visit this restaurant since he went elemental last year and our first suggested meal out after he was discharged from GOSH fell sadly flat, when he refused to stay there because “..everyone around me will be eating chips Mummy…“. As we had not long had to stop the potato trial due to all his problems in hospital, Mike and I could totally understand and were massively impressed that, at long last, he’d been able to tell us his reasons for not wanting to stay. However, never one to be beaten by a near 10 year-old, I bided my time until we once again headed out for a small bit of sales shopping and decided to treat them to lunch as well. M’s first choice was Wagamama, but an ill-timed fire in their kitchen put pay to that idea and I tentatively suggested TGI Fridays as a potential alternative. Although only a couple more days had passed since our first attempt, M felt a little more able to challenge their menu and we set off on our brand new restaurant adventure.

The first thing on our to-do list was to advise the greeter of our allergy needs as soon as we arrived at the restaurant and asked for a table. I always do this when we eat anywhere new, even when it’s just a new location of one of our known safe restaurants, so that neither child has to go through the stress and embarrassment of discovering they can’t cater for them and having to leave the restaurant. The greeter asked the restaurant manager to come talk to us as this is TGI protocol when dealing with customers with food allergies. We explained M’s dietary requirements and he reassured that they could prepare chicken, apple and cucumber for M, though sadly not any rice as their current rice dish contains a Cajun spice mix which we haven’t trialled with him as yet. With M happy that he would be able to eat, we headed for our table, ready to peruse the choices for the rest of the family.

20160103_160912 (1)For those of you not in the know, TGI Fridays has a separate menu for allergies, which lists the lactose- and gluten-free options readily available. G was delighted to see such a selection of starters that were safe for her and begged to be allowed to try one of those as well as her main course. She opted for the BBQ houmous starter with corn tortilla chips, followed by the Bacon burger with fries from the allergy-friendly children’s menu. Having sorted our little Miss out, we’re turned our attentions to the more knotty problem of young Master M and here I have to say, TGI Fridays came into their own. The manager came to sit with us at the table, armed with a mammoth allergy information folder and cross-referenced every single menu item we were considering for both children to ensure the food would be absolutely safe. He advised us that they used separate chopping boards for the food preparation to avoid cross-contamination risks and showed an in-depth understanding of our requirements which reflected the extensive food safety courses I later found out the restaurant chain insists all their managers attend.

The only potential issue arose when we discussed what oil M’s chicken would be cooked in as the restaurant uses either olive or the more generic “vegetable” oil in their cooking. As we are still limited to rapeseed and coconut oil only, I asked if the chicken could be cooked without oil and the manager went off to see what could be done.20160103_160748 I was impressed to discover that before settling on that as an option, he had actually investigated whether they could get hold of any rapeseed oil from one of the neighbouring restaurants for M’s chicken breast, but had rejected that option when he discovered those restaurants couldn’t guarantee that there was no cross-contamination risk. Instead, the chefs prepared the chicken oil-free and the speed at which it disappeared from M’s plate is a testament to how well prepared and tasty this dish turned out to be. G’s food vanished in similarly quick fashion and Mike and I breathed a huge sigh of relief that our risky restaurant choice proved to be such a success.

*following our visit, I discovered that TGI Fridays also have an impressive allergy menu on-line, which allows you to select the foods you’re avoiding to see what choices you have. This is a great tool to give you an idea whether they can cook for you or not, but nothing beats talking to the restaurant managers themselves.