Tag Archives: Hard Rock Cafe Lisboa

Eating out with allergies the Portuguese Way

I’ll be honest, the last few months have been difficult in more ways than one. M’s broken leg has meant that we’ve been unable to trial any new foods since April, which has been tough for him especially as we’ve just marked one year since we last successfully introduced a safe food into his diet. I knew that his restrictions were taking an emotional toll on M, but nothing expressed that more than when he recently apologised to me for feeling fed up and complaining about the fact that he has to eat the same 5 foods day in, day out. As we were preparing for our Portuguese holiday, we quickly realised that, without doubt, our travels abroad would stretch our keen foodie to his absolute limits and we needed to come up with a plan that would allow him to enjoy himself without too much pressure on his health.

This was particularly important as M had been frustrated to not be able to trial the couple of new foods we had pinpointed as pre-Portugal challenges because of his lengthy recovery and was extremely disappointed at the prospect of only eating his safe foods whilst the rest of us enjoyed seafood and fish galore. img_08971After much discussion, both between ourselves and with M too, Mike and I decided that we would allow him the occasional day off whilst we were in Portugal and let him choose a normally forbidden food or two to enjoy.

From the start we made it very clear that this couldn’t be an everyday treat and that between days he would have to keep strictly to his diet and so we planned accordingly. The holiday was split between a short hotel stint in the capital city and a longer stay in a self-catering apartment on the Algarve, which allowed us to cater for M and G as and when was needed. Our medical suitcase had been crammed full of a selection of safe foods for M including cartons of rice milk, cereal and rice pasta as I had no real idea as to what we would be able to find for him where we were based. img_10511Unlike our recent travels to Italy, where allergy-friendly offerings had been easy to find in the airport and service stations, safe foods were not so readily available in Portugal, but our trip to the Jumbo hypermarket just outside of Portimão proved to be a visit to a real Aladdin’s cave. My Mum and I were impressed with the array of dairy-free milks available and chose some new brands of rice milk for M to taste during our holiday. As for the selection of products on the freefrom aisle, I could easily have spent a lot longer than I did examining each and every one of them to see which were suitable for both children.  I managed to buy nearly everything we needed including cookies for G and rice cream for M and the only disappointment was that I couldn’t find a gluten-free loaf of bread for G. img_10521There was several bread mixes available, but there was no way I was ever going to entertain the thought of baking a loaf of bread for her in 35°C weather and so she managed with some delicious gluten- and dairy-free crackers I discovered instead.

M’s experience of eating out with allergies in Portugal was mixed to say the least with the resounding success of two dinners at the Hard Rock Café in central Lisbon in stark contrast to the disappointing first night meal of plain boiled rice and an apple and it was hard to predict what the rest of our holiday would bring. Our translation cards meant that language wasn’t a barrier to making our needs known, but we did struggle with well-meaning restaurant staff offering alternatives even though it was clearly stated that these were the only safe foods he can eat. To be fair, I can understand their difficulty in believing that M’s diet really is that restricted, but it was frustrating to deal with especially when the viable food options were diminishing before our eyes and a certain 10 year-old was hopeful we’d give up and give in and allow him another unplanned treat. For the sake of M’s health, we did have to insist that some of our meals out were strictly M-friendly and the offerings were often mixed. In the UK we frequently find that most restaurants are unable to provide plain rice and so M often ends up with a meal consisting of chicken and cucumber and occasionally some apple too, all supplemented by a bag of slightly crushed Rude Health Mini Rice thins recovered from the depths of my handbag. Portugal was surprisingly no different. We did discover a few restaurants that could cook plain, boiled rice, but sadly this was rarely accompanied by safe chicken and he ended up with some very odd meals indeed.

img_10841However, as well as the Hard Rock Café, we did achieve great success in 2 restaurants in Alvor, where not only was M well-fed, but G enjoyed some great dinners too. The first was at what has long been a favourite of ours, Vagabondo in Alvor itself, a place that the children were keen to go back to again this year. Every year since our first visit there, M and G have loved their chicken kebab starter because of the delicious peanut sauce it is served with and it’s a dish that they’ve asked me to recreate at home time and time again. Peanuts have never been a problem for M in the past, but I was anxious about him suffering an unexpected reaction to them and wasn’t keen to trial them for the first time whilst we were abroad. M was disappointed by my decision, but reluctantly agreed to eat his safe foods only. By the time it came to dinner there, he was still suffering from the effects of some of the other “treats” he’d enjoyed during the week and was happy to stick to his normal diet for the evening. Once our waitress grasped M’s exact needs, she was fantastic at sorting out his meal and advised us brilliantly about what would be safe for him from the menu. img_10851Unfortunately the wild rice was marinated with garlic beforehand so we chose not to order for M, but the plate that arrived contained a huge piece of chicken as well as some cucumber slices and a specially prepared apple from our thoughtful waitress. The apple had been cut and served to resemble chips and so M’s plate looked similar to G’s dinner of a chicken and bacon kebab and chips. It was a large meal, beautifully prepared and he managed to eat every single mouthful.
The second and surprise success of the entire holiday was our final lunch, which traditionally we have always enjoyed at the poolside restaurant at the hotel Pestana Alvor Praia. img_10871In the past the children have chosen gluten-free hot dogs and chips, but we had spotted that they served grilled chicken and rice and were hopeful that these would be safe for M. Once again, a well-informed, attentive and extremely helpful waitress advised me that there would be no problem in preparing these dishes to ensure they were safe for M and in the end both children enjoyed a delicious grilled chicken breast, which was served with chips for G and plain rice, cucumber and apple for M. We enjoyed our meals out on holiday and found all of the restaurants eager to help us as best they could when it came to encouraging M and G to eat out with allergies the Portuguese way.

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Hard Rock Cafe, Lisboa

Dinner out on our first evening in Lisbon was not as easy as we might have hoped and, in some ways, encapsulated our worst fears. By the time we had made our way from the airport to our hotel, we didn’t really want to hunt around with two tired children in tow, so simply headed to a local restaurant with our fingers tightly crossed and our recently acquired Yellow Cross translation cards clutched in my hands. IMG_0904[1]We found a restaurant that looked promising as it had grilled chicken and rice on the menu and sat down to peruse the choices for the rest of the family until it came time to order, when I handed over the cards and waited to hear their response.  The cards did their job, but whilst the restaurant staff were incredibly helpful in trying to provide safe food, poor M ended up with just a plate of plain boiled rice and an apple. At that point my Mum vowed that she couldn’t face another dinner out like that and so the search began for somewhere that could cater much better for M’s particular needs.

Lisbon_EntranceAs a long-time fan of the Hard Rock Cafe, I had been delighted to discover a couple of weeks before we travelled that there was one in Lisbon and had even managed to find a copy of their menu, including allergens, on-line. My e-mail enquiry about their ability to cater for M had gone unanswered, but I felt confident that there was a good chance they would be able to cook him some safe chicken at very least and so we headed there for our second meal in Lisbon. We were not disappointed. The Hard Rock policy is that all allergy enquiries and requests are dealt with by the manager and she came to our table to understand exactly what we needed. They weren’t able to provide rice for M as it’s cooked with vegetables, but an impressive plate of grilled chicken with apple and cucumber slices arrived and was quickly devoured by our hungry boy. G was also well catered for as they had comprehensive allergen listings available and could prepare all burgers and sandwiches using a delicious gluten- and dairy-free bread. She chose the classic club sandwich with fries and I was delighted to hear that they used a separate fryer to cook the fries to ensure that cross-contamination risks were kept to a minimum.

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The meal was such a success that when my Mum suggested that we go back for our final meal out in Lisbon, Mike, the children and I were quick to agree. Once again their service in meeting our allergy needs was impeccable and despite it being a much busier Friday evening, we were still confident that the food had been carefully prepared. We ran through M’s food restrictions with that evening’s manager and the resulting plate of food earned a well deserved 9.5 out of 10 from M. We did have a couple of small hiccups with both meals, but they were quickly dealt with and the staff were keen to make sure that we were happy. M’s food was re-plated on  a clean dish when I pointed out that the decorative strawberries included on the original plate were not safe for him, and G’s mayonnaise was replaced after she found an unidentifiable lump in the bottom of the small serving dish. It turned out to be a stray spoonful of coleslaw, but they apologised profusely and the manager even came back to the table to add her apologies and to ensure that the rest of our meals was everything we needed. It was great to discover that this old favourite of mine was so capable of preparing safe and delicious meals that both children absolutely loved and I’m now excited to discover what other locations we can visit on future trips.

A perfect meal for a little rock star!