Tag Archives: Heathrow airport

The Power of Sunflowers

Nothing brightens up a gloomy day like a beautiful sunflower. Tall, majestic and reaching for the sun, its bright yellow colour is sure to cheer up even the darkest of moments. There really is just something intrinsically cheery about this flower to my mind; but did you know just how powerful sunflowers can be?

I am, of course, not talking about the flower itself, but rather the incredible Hidden Disabilities Sunflower scheme, launched in 2016 in response to a query from Gatwick Airport as to how to better its help to travellers passing through its doors and since adopted by numerous airports, supermarkets and other stores and businesses across the UK as well as slowly being recognised worldwide. The scheme uses bright green lanyards covered with sunflowers to indicate that the wearer has a hidden disability and therefore might need additional support, time or space to use that particular facility. All done in a subtle yet visible way.

We hadn’t engaged with the sunflower scheme previously, but given G’s recent challenges with panic attacks and anxiety as well as M’s ongoing health issues and his own anxieties when it comes to travelling with his medicines and foods, the time finally seemed right to give the sunflower lanyards a go during our Christmas trip to New York. I requested them through the Heathrow airport website and was delighted with how promptly they arrived with us with no hassle. They formed a part of the big reveal on Christmas day and both children were wonderfully willing to wear them as we travelled with G having to be reminded to remove hers once we reached our hotel in NYC.

The support given throughout the airport was fantastic and extremely thoughtfully and carefully given. The Virgin Atlantic staff at check-in approached Mike and I to see what additional help we might need, but didn’t ask questions in front of either G or M. Our journey through security was remarkably easy as the airport security staff opened a new lane for us to go through without comment and were then careful to minimise the examination of M’s medicines and the food that we were having to carry with us. I was impressed with just how well all the staff working at Heathrow appeared to have been trained and how they offered us help and support without making a fuss.

The only problem encountered was that M found the material of the lanyard uncomfortable to wear, complaining it irritated his neck, so instead I attached it to his backpack, which made it less easy to spot on a first glance. I’m sure that he will not be the only person who will struggle with this because of sensory issues and so was glad to be able to give some constructive feedback to what is otherwise a fantastic scheme. Our sunflowers were unquestionably powerful during our Boxing Day adventures and will no doubt be something we make use of again the next time we travel.

Our Virgin Atlantic Experience

There’s been a lot of criticism across social media over the last few months about the attitude of Virgin Atlantic towards passengers with food allergies on their flights, in particular relating to those travelling with nut allergies. Now, I can’t comment on how they perform in those situations as we are fortunate to have no known nut allergies, though truthfully M hasn’t had a peanut in years, so we wouldn’t know if he is allergic or not. However, I was interested to see how they would do when it came to the allergy requirements of G and M, especially given our amazing experience when we flew with them to Florida in 2014.

Our first challenge was having some safe milk for M to drink for breakfast in the Heathrow airport lounge. Unlike the fantastic V-room at Gatwick, who stocked B-free bread for toast and brought in 2 cartons of rice milk just for M and G, the Heathrow lounge was less able to help and seemingly less willing to try, simply saying that their staff wouldn’t be able to bring the rice milk through security, so it was up to us to provide it if we could. I was extremely frustrated by this response when I received it, but rather than sit and moan about their inability to be as helpful as I would have liked, instead decided to contact M’s consultant at our local hospital to ask if he would write an updated medical letter stating that we needed to carry a number of safe food items through security for M. Less than 2 weeks after my request, 2 copies of that letter landed through our door and we were easily able to walk through security with the carton of rice milk in our hand luggage without issue once the letter had been seen. I always recommend carrying medical letters and copies of prescriptions when you travel and this experience proved once again, just how valuable that can be.

Despite that rocky start, I hoped things could only improve and as we had booked our complete holiday through Virgin, I had already asked that notes be added to our booking to state that both children had food allergies. I also updated our booking confirmation online with a request that G and M had the gluten-free meals and followed that up with an email noting that both also needed to be dairy-free if possible. I mentioned that M ideally needed to avoid egg and soya if it was at all possible, but knew this was a lot to ask and simply leaned on the truism that you never know what’s possible until you ask.

The meals that arrived with us for both flights were both gluten- and dairy-free, but included a couple of items for M that contained a small amount of egg. This time there was no mix up with meals going to the wrong seats and whilst the meals offered were not exactly what G would have chosen, M tucked in wherever he could. As always both of their backpacks, and mine, were well-stocked with some safe snacks to supplement what was provided and so we were able to muddle through quite successfully.

 

Our Virgin Atlantic experience is one that I would definitely count as a success and neither child, M in particular, suffered any fallout from what they ate on the flights. Not only were the cabin crew diligent with what snacks and drinks they offered to them, but they were also fantastic in helping us celebrate G’s 16th birthday for just a little bit longer and in great style, with a visit to the cockpit for both children on our flight to New York and a birthday present of some “lounge wear” (pyjamas to you and me) and some chocolate on the way home.

Fairytale of New York

This has been a big year for the 7Y2D household. Mum’s 70th, G’s 16th, my Aunt’s 65th and our 20th wedding anniversary have kept us busy over the last few months and the celebrations have been nearly endless since the middle of September, especially for my Mum. However, there was one more surprise to come for the children, which started with a wish from Mum, was then planned meticulously for almost a year and finally revealed to G and M on Christmas morning.

With the help of some carefully thought out and themed pressies and well-crafted clues as well as the odd stocking-stuffer here and there and my Mum’s Christmas tree that was decorated with predominantly NYC baubles, an incredulous G and excitable M eventually discovered that we were off for the surprise trip of a lifetime and heading to New York. Neither had an inkling it was even on the cards as they hadn’t questioned our decision to cook and eat our Christmas dinner on Christmas Eve – something that worked surprisingly well at reducing stress levels on Christmas morning itself and definitely something I’d want to consider doing again – or worried that the stack of pressies under the tree for them was considerably smaller than normal.

The plan was simple, though had taken hours of subterfuge to achieve. I spent most of December “checking and washing” the pile of winter and ski clothes stored in the attic to see what still fitted us all, something M eventually twigged was all due to our planned trip as we headed to Heathrow. I had slowly, but steadily removed items of warmer clothing from their wardrobes and drawers to take to New York and had, in fact, packed 3 sets of bags by the time December 22 was with us. 3 suitcases and 2 pieces of hand luggage for the flight as well as a small overnight bag were deposited at my Mum’s house one evening by Mike without the children realising and our boxes of Christmas pressies, food and bag of clothes strategically left in the hall and landing at home as evidence of what I’d been sorting out behind our closed bedroom door for hours.

On Christmas Day itself, once the presents had been opened, the secret revealed, questions answered and additional bits and pieces needed for our holiday sorted from the rest of the Christmas detritus, there was just enough time to share a family buffet-style spread, more in keeping with our Boxing Day meal than anything else. Mike, G, M and I set off from South Wales in the early afternoon, detoured via my Mum’s house to swap the Christmas packing for the holiday suitcases and eventually arrived at our hotel in Heathrow in the evening. We had little time to enjoy their beautiful Christmas decorations as we were more focused on packing the final items and getting an early night.

Our flight was at 9am on Boxing Day, so we had an early start (3.30am!) to reach the airport terminal and get ourselves checked in before heading to Heathrow’s T3 lounge to relax in peace before the flight itself. One of G’s Christmas pressies was a manicure before we flew, so she had just enough time to enjoy a GF/DF bacon sandwich and a bowl of cereal before hitting the lounge spa to have her nails done. G absolutely loves painting her nails, but this was her first manicure and she enjoyed being able to choose her colour – a pale mint green – though she wasn’t quite so certain about the soak and massage bit of it. And finally, after an extremely busy few times, it was time to board our plane and fly out to 5 days of adventure in NYC!