Tag Archives: Allergy

Thai-time

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Back in 2017, we were invited to visit and judge the wonderful Bangkok Canteen in Gloucester as part of the FreeFrom Eating Out Awards (FFEOA) and it won a well-deserved gold award for its amazing gluten-free Thai food. However, what with one thing and another, I never quite got round to writing up a review of our visit despite my best intentions and so, when Michelle asked us to make a return journey there in 2018 to flex our judging muscles once more, the whole family were delighted to go back to try their food again and I was determined to finally write that blog post – even if it’s still taken a little longer than I’d have liked.

The Bangkok Canteen is one of those hidden gems that once discovered you want to shout about to the freefrom world, whilst being, at the same time, almost reluctant to share too much, or too loudly, just in case it suddenly becomes very popular and you struggle to book a table at short notice. What I love most is that even though it advertises itself as 100% gluten-free, nearly all of the menu is also dairy-free, which is absolutely perfect for G; and with staff as incredibly knowledgeable as theirs, they are willing and able to offer great advice to those of us who need to know about the other ingredients used. Another highlight is their use of a lot of local or UK grown produce wherever possible, which means that treats such as Gloucester Old Spot Pork Panang appear on the menu – and come highly recommended having more than passed my taste test! Add in a good selection of organic, gluten-free and vegan beers and wine and you really can’t fault this restaurant for its allergy offerings.

Over the last few months, as I have well-documented on my blog, we have taken the decision to allow M a little more freedom with his food choices when we eat out or are on holiday. That’s not to say that he suddenly eats completely normally, but with the complete support of his gastro consultant, we increase his medicines to help dampen the reactions he experiences when he tries more than his staple diet at a meal-time. This time round he decided to stick with the base ingredients we know he can eat – think chicken and prawn – whilst adding some flavours that he longs to enjoy again – sweet and sour for example. Both children chose some familiar favourites and were thrilled to be able to safely pick starters, main courses and puddings, although the generous portions meant we ended up with far more food that we could really comfortably manage. I opted out of a dessert of my own, preferring a pot of jasmine tea to finish my meal, but the banana fritters and Thai custard cake, served with dairy-free and vegan ice-cream were a big hit with both G and M. It really was fantastic to be able to enjoy such a delicious 3-course meal as a family and I’ve no doubt that we will visit the next time we’re in the Gloucester area.

The food at the Bangkok Canteen is fabulous and delicious and it really is incredible to have found a restaurant that is so switched on about their freefrom offerings. I wouldn’t hesitate to recommend this Thai restaurant to anyone in the area, or visiting the area, who wants a truly exceptional dinner. My one recommendation would be to make sure you book a table in advance as it appears to be a popular destination for dinner in Gloucester; and one not to be missed.

Welcome to 2019

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It feels a little strange to be putting fingers to the keyboard and sharing news with you all once again. Since the last time I wrote, we’ve celebrated Christmas, seen in the New Year, made some big decisions about future plans and the children have headed back to school. Mike kicked off the New Year in style – something I’ll share more about in my next post – as part of our family commitment for 2019.

To be honest I was glad to see the back of 2018, which had challenged us all from almost the beginning of the year, thanks to a nasty bout of Aussie ‘flu and…well…everything else that then followed on from that. Don’t get me wrong, it wasn’t all bad and there were also lots of highlights from our year to celebrate too. Unfortunately and almost unbelievably, 2018 finished in much the same way it started with the sad news that one of my Godmothers passed away just before Christmas and 2019 obviously didn’t get the memo that it needed to improve on our experiences and kicked off with further news of ill-health for both friends and family.

However, I’ve learned some important lessons in 2018 and will be taking them forward into our New Year. I have some wonderful freefrom finds to share amongst other news and I’ve no doubt there will be discoveries and adventures to write about as 2019 unfurls.

Here’s to a year of discovery and wonder for us all.

Small businesses too good to miss!

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There really is something very rewarding about shopping local and supporting small businesses and that is even more true when those small business owners are also friends, or become friends as a result of their business. We have been extremely lucky over the last few years to develop friendships and therefore fantastic working relationships with food producers who have, as a result of those friendships, readily taken on the challenge of feeding M, even at his most restricted, and succeeded to the absolute delight of us all. I would really recommend getting to know your local farmers and food producers and don’t be afraid to strike up a conversation with them to see if they can help – you might just be surprised by their reply.

Borough 22 is one such success story and someone I love to shout out about on a fairly regular basis as you’ll quickly discover if you browse my blog. Created by the incredibly talented Ryan, who holds the as yet unchallenged place of ultimate superhero in M’s heart, this company bakes the most delicious allergy-friendly doughnuts, which have graced our table on many occasions. I discovered Ryan through the FreeFrom Food Awards a couple of years and he readily accepted my challenge to create an M-friendly doughnut using just the 5 safe foods M had at the time. Not happy with just creating a passable doughnut, Ryan continued to try to perfect the recipe each time we ordered until he produced a masterpiece that has kept us all delighted. With the countdown to Christmas now fast approaching, I will be placing our order for doughnuts soon and would highly recommend you beat the final order deadline of December 12 to add these unmissable treats to your seasonal table.

Another favourite was also a discovery thanks to the FreeFrom family of Awards, though this time the Eating Out Awards, rather than the Food Awards. Café Nouveau near Frome is a worthy three-time gold winner and owner Susan has become another family favourite since we first judged the venue 3 years ago. She has also embraced the challenge of feeding M safely and was delighted to hear this year that his list of safe foods had expanded enough for her to try a new dish when we visited as part of this year’s judging panel. This paragraph is something of a confession to Susan, who I know is a regular reader of my blog, as we had gone on the pretence of a late birthday lunch for Mike, carefully concealing the fact that it was a convenient cover story for our judges’ visit. This anonymity is critical when acting as a judge and it was fantastic to see first-hand that Susan’s care for her customers extended to all who were visiting the café that afternoon and not just those she might have suspected! G loves eating out here as she can happily choose anything from the menu and was delighted by the prospect of safe waffles the weekend we visited, though she was disappointed to learn they had run out of the dairy-free ice-cream she was hoping to sample.

My final shout-out is for a new business to my blog, but one that we are delighted to have found. Ben is an ex-work colleague of mine and he and his wife Mandy have become firm friends over the last few months. They own a small-holding just outside of Bristol and Ben has ventured into the world of producing home-made meat products, including some great gluten-free options, through his business, Ben’s Farm Kitchen. G has been delighted with their delicious GF honey roast sausages and sausage rolls, whilst Mike and I have become big fans of the “normal” and GF scotch eggs, especially the pickled beetroot ones. However, the real success story has been their willingness to try and prepare M-friendly sausages and burgers, which has possibly been one of the highlights of 2018 for M. I worked with Mandy to make sure the ingredients used were as safe for M as possible and the meat mix she created has been a huge hit in our household. M has already asked me to make sure we have a supply of “his” sausages and burgers in for Christmas and that’s a request I’m delighted to fulfil. Not only do we know the provenance of the food we’re eating, but I’m reassured that they want to get it right for the family as much as we do.

A Canadian Treasure Trove

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Whenever and wherever we travel, I also keep a beady eye out for any new foods that are safe for both children. I do, of course, take an ample supply of M-friendly snacks with us as there are no guarantees that we’ll find anything that he can eat, but I always keep my fingers crossed that his hopes are met, if not exceeded whilst away from home. This year I was especially hopeful that we might find a handful of items for them both, though our last visit to Canada showed us how challenging it can be to avoid soya and corn, which can be found in the most unexpected of places.

The good news is that we did found some great snacks and even managed to bring some of them home with us to keep G and M going for a short while at least. We discovered them all at the Independent grocery shore on the shore of Lake Huron and don’t really know how readily available they are elsewhere, but I’d definitely recommend giving them a go if you get the chance. These are just a few from this hidden treasure trove:

Soy-free Vegenaise – G absolutely adores mayonnaise and can, of course, eat “normal” brands without problem. However, M often feels he’s missing out and it’s taken a long time to find a rice-based version which he can eat and even then it’s not that easy to buy it. Discovering this brand just sitting in the fridge alongside other food items was so exciting and something I hadn’t expect to be able to replace during our holiday. M said it tasted great, G was equally happy to eat it and I was delighted to carry a jar around with us for the entire 2 weeks we were there.

Laiki Rice Crackers – another big success with M were these rice crackers, not least because he had a choice between their red rice and black rice versions, something he rarely gets in everyday life when it comes to his food. They proved to be the perfect accompaniment to lengthy car journeys, of which there were several, and were surprisingly moreish, with the pack not lasting long once opened.

Daiya Cheezy Mac – It’s a well-known fact that I am a big fan of Kraft Dinner, a boxed ready meal of macaroni cheese that became a staple of my diet whilst studying at Ottawa University over 20 years ago. G similarly loves macaroni cheese and I was thrilled to find Daiya’s gluten- and dairy-free boxed equivalent for her to try. This was a resounding success with my sometimes picky eater and we brought several boxes home with us, although they’ve all disappeared now!

Made Good Crispy Squares – despite the previous successes achieved, the biggest hit of our holiday was the discovery of these Crispy squares, which came in both Chocolate chip and Vanilla flavours and made M smile for days. They came at the perfect time as we had found several gluten- and dairy-free treats for G, but the prevalence of both soya and corn, neither of which M can tolerate, was making it near impossible to find something safe for him to enjoy. I had promised to make him some banana cookies whilst we were staying at Grandma and Grandpa’s house, and whilst I did that also, the addition of crispy squares to our rucksack each day made a huge difference.

Eating Out with Allergies in Glasgow

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Whilst I wouldn’t recommend spending an hour or so wandering the streets of Glasgow looking for somewhere to buy the right kind of cereal with a stroppy 12 year-old and his big sister in tow, I have to be grateful that we stumbled a great little cafe which provided us with the allergy-friendly packed lunch we hadn’t actually realised we were looking for.

iCafe, Sauchiehall Street – As we trudged our way down the street, Mike spotted this unassuming cafe and suggested we stopped to take a look at the menu before we went on too much further. Our eagle-eyes spotted both the gluten-free bread option to accompany the soup and the vegan offerings, so it didn’t seem like too big a leap to hope that they might be willing to make us some gluten- and dairy-free sandwiches to take with us for our lunch later that day. We made a quick decision to allow M to have a “treat” and agreed that he could have a chicken and bacon gluten-free sandwich (no spread) as his lunch choice. He has long been hankering for some bread and we all agreed that this was a fantastic opportunity for him to do so. I was also impressed by the selection of allergy-friendly snacks they had on display and G was also thrilled to have a soya-milk hot chocolate to take away with her and enjoy as we headed towards the bus stop. These toasted sandwiches went down a storm whilst we were at the Riverside museum and I was delighted by this unexpected find.

Hard Rock Cafe Glasgow – This isn’t the first time we’ve successfully eaten at a Hard Rock Cafe, having tested the allergy-friendly mettle of those in both Lisbon and Athens over the last couple of years. I think that now is an opportune moment to confess that I am something of a die-hard Hard Rock fan and love nothing more than visiting the Hard Rock Cafes of the world, picking up a City Tee in each location to add to my collection. G and M have become mini fans too and every time we travel anywhere, once of M’s first questions is whether there’s a HRC for us to go to whilst we’re there. It was therefore inevitable that our dinner would be at the Glaswegian Hard Rock Cafe and G decided to try something a little bit different by ordering the GF pulled pork sandwich with chips for her main course. M agreed to compromise on what he really wanted and played it safer as he had already had the GF bread earlier in the day, finally opting for a plain GF burger accompanied by a chicken breast, bacon and cucumber sticks.

Despite the initial run-in we had with our waitress, who wasn’t prepared to accept my first answer that it was easier to tell her what M could eat, rather than list his allergies in full, we eventually convinced her to work with us and with the restaurant manager to place our order. Once they had grasped what we were trying to explain when it came to feeding M, things turned round quite quickly and I absolutely cannot criticise the care that was taken with the children’s meals for the rest of our dinner. Once again we enjoyed a superb meal at yet another restaurant from my all-time favourite chain and wouldn’t hesitate to recommend a visit there to anyone with allergies.

From Gormley to Glasgow via Gretna

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With our brief stint in Liverpool having come to an end, we set off to more Northern climes, planning to cross the border at where else but the infamous Gretna. Before setting off from our Liverpool base, we nipped into the local M&S to pick up a selection from their incredible GF/DF range as well as some other bits and pieces for us to enjoy as a packed lunch whilst we were en route. There was just one more place for us to visit before our journey could properly begin as I insisted on a detour to Crosby Beach, home to Antony Gormley’s incredible art installation, Another Place. Mike and I had visited it during our previous trip, on a grey, wet and fairly miserable December afternoon and the weather wasn’t really all that difference on our second visit this March. The children found the statues themselves quite disconcerting and M wasn’t keen to get too up close and personal with any of them after he’d examined the first one. Whilst Mike and G wandered towards the shoreline to see the furthest one that was still accessible on foot, M and I instead stood back on the boardwalk to see how many we could spot out in the depths of the River Mersey. It is an impressive sight and was a detour I was glad we had taken.

 

Unfortunately, the delays from both the shopping trip and our visit to the beach plus a late morning start meant that we hit traffic as we joined the M6 Northbound and we quickly found ourselves in the hell of bank holiday traffic and lengthy queues. Thankfully M slept his way through the worst of them and by the time he woke up, we had headed off-piste and were relying on my map-reading skills and the GPS on Mike’s phone to find short-cuts along A roads and through small towns to try to circumvent the M6 nightmare. We eventually found ourselves heading towards the Scottish border with a fast-approaching teatime and decided to stop in Gretna to have some food before continuing our journey to the next planned stop on our travels, Glasgow.

 

We spotted the ever allergy-friendly Pizza Express at the Gretna outlet village and instantly decided it was the easiest place to stop as we know they can cater well for both children. The one thing that made me chuckle when choosing my dinner was spotting the Irn-bru – often described as Scotland’s second national drink – available on the drinks menu. As I said to Mike, “You know you’re in Scotland when…!” After an enjoyable and much-needed meal, during which I had explained the historical relevance of Gretna Green for young English couples looking to elope, we set off once again to complete the 90 miles or so remaining to reach our final destination. We arrived at our hotel on the banks of the River Clyde in the dark and were just about able to make our weary way to our room before bedding down for the night. It seems that endless queues of traffic can really take it out of you!

Eating Out with Allergies in Liverpool

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As I promised in my last blog post about our short visit to Liverpool, it’s time to reveal the wonderful places we found to eat safely whilst we were there. I’ve said it before, and no doubt will again, but whenever we travel on holiday, be it home or abroad, we always relax the restrictions on M’s diet a little to allow him to enjoy some more “normal” meals with the rest of the family. M has now reached an age where we allow him to make more of the decisions about what he will and won’t eat on any given day and he understands the direct link between that choice and any fallout he might experience in the hours or days that follow.

There were 2 restaurants that we found that were absolutely brilliant in accommodating our allergy needs and I wouldn’t hesitate to recommend either of them. M and G absolutely loved the meals that they had here and were desperate to find an opportunity to visit either one of them again, but most especially the first.

Ed’s Easy Diner – This is actually part of a national chain, but not one that we had ever heard of before, though as their website reveals, there are a number of locations across the length and breadth of the UK. There’s even one not too far from us, though I haven’t yet revealed that particular fact to M! G and M were thrilled to discover a lengthy gluten-free menu for them to pore over and whilst G was disappointed that she couldn’t select from their breakfast/brunch options, she quickly decided what her choice would be for our late lunch. We continue to encourage both children to order for themselves and to make their allergy needs known to the servers, only stepping in when it looks like the message might be misunderstood or they haven’t quite made themselves clear.

G settled on “Big Bubba’s Bacon ‘n’ Cheese” burger with gluten-free fries and without the cheese. M was desperate to have a gluten-free burger bun, so he asked for the “BBQ Chicken ‘n’ Bacon” burger – without any of the constituent ingredients apart from the grilled chicken breast, streaky bacon and the bread roll. He shared a handful of G’s gluten-free fries and enthusiastically savoured every single mouthful. Mike and I were a little disappointed that they had run out of hot dogs by the time we got to the diner for lunch, but instead shared a caesar salad, onion rings and sweet potato fries as well as a burger. All in all, this was a fantastic find and I wouldn’t hesitate to eat here again.

Marks: G – 8.5/10     M – 9/10

Chung Ku – G and M absolutely love Chinese food, so I was delighted to find this much-lauded Liverpudlian restaurant during my quick internet search. With a menu catering specifically for those with coeliac disease, there was much excitement with my discerning duo as they pondered their choices for dinner. They eventually settled on Jasmine rice, Aromatic crispy duck served with lettuce instead of pancakes, Salt and Pepper chicken fillet and, especially chosen by M, King Prawns in rice paper. Mike and I were still full after our late lunch at Ed’s Easy Diner, so we agreed to share a platter of dim sum, supplemented by a bowl of chicken and sweetcorn soup for me, with full knowledge that we’d be able to pick at any leftovers once the children had eaten their fill of their choices.

The food was absolutely fantastic, but sadly the service at the restaurant very much let it down. Our dim sum platter arrived first, only beaten to the table by the prawn crackers that had been delivered with our drinks. We tried to take our time in eating our food, painfully aware that the children were just sitting there watching, but at the same time, we didn’t want to let it go cold and we were waiting a long time for the other dishes to appear. M’s King prawns were the next to arrive, eventually followed by the Salt and pepper chicken and Jasmine rice. G picked at some of the rice and chicken, patiently waiting the arrival of the Aromatic duck, which is her all-time favourite Chinese dish. By the time it reached the table, there wasn’t much left for the rest of us and unbelievably we then had to chase down the lettuce leaves – they delivered normal pancakes by accident – and my bowl of soup. Everything did eventually arrive and the food was absolutely delicious. The poor service we experienced was a huge disappointment that spoiled what was otherwise a memorable dinner and would certainly make Mike and me think twice about visiting another time.

 

Marks: G – 9/10     M – 8/10

Unexpected Greek Treats

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We might have packed a suitcase full of a variety of allergy-friendly foods to keep us going during our 10 days in Greece, but, as ever, we kept our eyes open for any M- and G-friendly Greek treats that we could spot in the supermarkets. delicatessens and local shops in Athens and on Syros. I had no doubts that we could find the bare essentials of soya milk, goats’ cheese and rice, but it’s those unexpected finds that make all the difference when we’re travelling as a family.

The first fantastic find, and one that we found ourselves stocking up with to last the duration of our stay, was this unassuming pack of smoked chicken fillet that quickly became a firm favourite with M. Mike had ventured out of our Athens studio one afternoon and found a delightful small deli less than 5 minutes walk away. They had a huge selection of fresh and dried olives, oils, cheeses, breads and cooked meat, but it was the smoked chicken that caught his eye as we had been struggling to find an appetising way to cook and serve chicken for M, who is not the biggest fan of cold chicken at the best of times. The smokey flavour was something new to him and whilst he was prepared to let the rest of the family have a small taste to see just how delicious it was, he insisted that the remaining slices were his and his alone. Mike also discovered these brown rice cakes with pink Himalayan salt, a surefire hit with M and the perfect base for his smoked chicken fillet sandwiches that became a lunchtime staple.

As we had expected, we had no problem in sourcing goats milk, butter and cheese for G in Athens and were also delighted to find both almond and hazelnut milk there too. She quickly fell in love with the traditional Greek Feta cheese and ate it as frequently as M devoured the chicken fillet for lunch. We also found a small selection of gluten-free crisps that they both enjoyed on occasion as just a small snack when needed. However, it was on Syros that we were truly amazed by the unexpected plethora of allergy-friendly foods we found in the very small supermarket in the seaside village of Finikas. When we ventured inside on our first day on the island, we were hoping that we might be lucky to find some soya milk for G to drink and were completely blown away by this astonishing selection of dairy-free alternatives, from almond milk to chocolate soya milk, goats cheese, butter and yoghurt, and the one item we had never expected to find there: rice milk.

This tiny treasure trove also stocked a small, but comprehensive selection of gluten-free products including rice cakes for M, gluten-free pasta, bread and biscuits. We bought a couple of different flavours of the allergy-friendly biscuits that quickly became a favourite with G. These were a welcome treat and alternative to dessert for her especially when accompanied by some small slivers of Feta, whilst M enjoyed the opportunity to pick and devour fresh figs from the trees surrounding our villa at the Good Life. Having discovered these unexpected Greek treats, we made an effort to buy a few extra packs of biscuits and rice-cakes alike to bring back home with us to keep the memory of our Greek adventures alive for just a little longer.

Eating Out with Allergies in Greece

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It feels a little as if this is becoming a mini-series in itself: a list of the countries where we’ve successfully managed to find a safe way to eat out with food allergies with both children. In the last year, Mike and I have been impressed by the options we have found in both Italy and New York whilst travelling without the children and our summer in Portugal last year was a great success thanks to the freefrom choices we uncovered there. Our decision to venture to somewhere new this August meant we had to adopt our usual 3-prong approach to travelling with food allergies:

  1. Pack an extra suitcase with the bare minimum of everyday essentials that we will need to cater for both G and M in our self-catering accommodation;
  2. Relax the rules a little for M and allow him to enjoy the full Greek experience on occasion, whilst keeping him strictly to his restricted diet the rest of the time; and
  3. Be prepared by doing some research about restaurants in advance and be willing to explain at length numerous times just how restricted his diet is.

Our careful planning ahead meant that we were all able to eat 3 meals a day without too much stress and we achieved some great successes along the way. We had started a new approach to food trialling about 6 weeks before we travelled, whereby we chose 3 foods to challenge M with over a 3-month period and had strategically picked the ones we thought would be of most use whilst we were in Greece. This is the 3rd way of food-trialling we’ve tried over the last 12-18 months, all with the support of our local hospital, and whilst I still have my concerns about whether this really is the best approach to take, it did allow us more flexibility that we’ve had before. M decided he wanted to trial olives, prawns and bananas and these seemed a good fit with our Mediterranean break.

We found several highlights in Athens, including our perennial favourite, the Hard Rock Cafe, where we ventured on one of our more relaxed days to the topic of M’s restricted diet. He enjoyed every mouthful of his gluten-free burger and chips with great gusto and even though the increased dose of medicines we had agreed with his consultant before we went didn’t fully tamper down his body’s response, it was a real treat for us to see the delight on his face when faced with something a bit different to the varieties of chicken, rice and cucumber that he’s become accustomed to at home. The waiting staff worked hard to accommodate our additional requests around making sure the meals were also dairy-free and the vegetables added to the plate were restricted to just cucumber for both children as we had asked.

When you wander through the Plaka in Athens, you are surrounded by a huge array of small tavernas to choose from, ranging in price and, if I’m honest, authenticity. It was surprisingly easy to cater for M at nearly all of these and the ones we ended up eating at were delightfully keen to prove themselves to us. Every menu seemed to contain grilled chicken and rice and it was just a case of just how much of an accompaniment they were able to serve, with most preparing small salads of cucumber, apple and pear. G tended to play it safe and opted for the easy option of steak and chips – or sometimes steak and rice – though we did manage to convince her to try mouthfuls of our more authentic Greek dinners, which she reluctantly had to admit to enjoying despite herself and her preconceived ideas! One evening we even found a restaurant serving gluten-free pasta and G enjoyed a delicious spaghetti bolognaise, albeit in the wrong part of Europe.

We didn’t really eat out too much on Syros as we instead took advantage of the beautiful local produce that Nick had kindly sourced for our pantry at the Good Life and spent time preparing, cooking and enjoying simple meals at our villa. However, we did choose to eat some lunches at the beachside restaurants and this is where having olives and prawns as a menu option really came into its own as M indulged in some delicious meals including those tasty morsels, whilst munching on the Greek rice-cakes we had managed to buy in both Athens and Syros.

Shocking Customer Service

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At first glance, these look like great plates of food. These reflect a restaurant that has obviously understood our allergy requirements and nailed it. Right?

Actually, these represent a lunch that almost didn’t happen. An experience that certainly left a bitter taste in my mouth and almost resulted in an outright refusal to stay anywhere that could treat an allergy family so badly. I’m a keen proponent of giving praise where it’s due, especially in the world of free from eating out, but rarely will I actively name and shame those who get it so absolutely wrong. However, I am so incensed by our bad experience that I just couldn’t stay quiet this time.

We recently found ourselves in the Somerset town of Street, home to the Clarks village outlet stores and decided to head in to see if we could pick up any last minute bargains ahead of our summer holiday. Having arrived and parked our car, both children started mumbling about a need for food and we decided to start our shopping trip on a good note and have lunch. Whilst the map indicated that G’s favourite, Pizza Express, could be found on the far side of the shops, we thought we’d give a brand new eating out experience a try and opted for Frankie and Benny’s instead.

It has been a long, long time since we last ate there and, to be perfectly honest, it will be an even longer time before I choose to step foot in one of their restaurants ever again. We asked for their allergy menu, made some key choices and then waited for our waitress to arrive to start the ordering process. G was keen to have their GF pepperoni pizza and eager to exert her new-found confidence by ordering her own complicated requirements. And that’s where the problems began.

G asked to have their GF American Hot, without chillis and replacing the mozzarella with goats cheese, something we do the world over and something that has never been a problem. The waitress said that wasn’t possible and, when we explained that we needed the pizza to be both gluten- and dairy-free, she shrugged her shoulders saying that the pizza wouldn’t be dairy-free if we replaced the normal cheese with goats cheese instead. I patiently explained that G has a problem with the cows’ milk protein and can in fact tolerate goats cheese ok. The waitress walked off to “check the label” in the kitchen, before marching back to triumphantly announce that the label said it contained milk, so we couldn’t make that change.

I’ll be honest, I was slightly frustrated by now and so asked if it was possible to either see the goats cheese they use or perhaps instead, talk to the manager. I was polite in both my tone and my words, but determined that dealing with the restaurant manager would be a safer option for us and so our waitress’ response stunned me. She told me that the manager had told her it wasn’t a safe alternative and when I asked again if we could talk directly to the manager as M’s needs were considerably more complicated, she threw her hands in the air and rather rudely informed me that she was refusing to serve us because of my attitude.

In another time and place, I would have insisted on leaving right then, but I had 2 hungry children to feed and I didn’t want to start the ordering process all over again. Mike took over talking to the manager and the resulting plates of food were the success we needed them to be. We received an apology for our waitress’ attitude and reassurance that they would be very careful in preparing G and M’s lunches. They arranged a special drink for M – lemonade with vanilla- and worked hard to ensure the rest of our experience went without a hitch. I can accept that perhaps our waitress was having a bad week, my work week hadn’t been the easiest either, but for someone working in the service industry to be so dismissive and rude to a customer with additional requirements is completely unacceptable in my book. It’s a shame because both children really enjoyed their meals when they arrived, but if I never go back to Frankie and Benny’s with them, it’ll be too soon.