Tag Archives: allergy-friendly restaurants

Eating Out with Allergies in the Lake District

I have to confess that I didn’t do as much research into allergy-friendly restaurants for our stay in the Lake District as I would normally do when we travel. Part of that was that I wasn’t really sure how comfortable I would be in eating out during the week as the COVID restrictions have lifted and knew that we could take advantage of our self-catering lodge for our meals if we wanted, albeit that would mean not as much of a holiday as I would perhaps have liked. However, despite my unusual lack of planning in advance, we found some wonderful places to eat that were more than able to accommodate the various dietary requirements for us all:

Bentley’s Fish and Chips, BlackpoolI mentioned this wonderful chip shop in last week’s blog, but absolutely felt it needed including in my round-up of our allergy-friendly eateries. They boasted a dedicated gluten-free fryer for the fish and chips and the portions were more than large enough to satisfy the appetite of the teenage M for at least an hour or so! I enjoyed the scampi, whilst Mike added battered haggis to his order, and although neither of these were gluten-free, they were delicious.

The Punch Bowl Inn, MillomThis was an unexpected find less than 10 minutes away from our base for the week and we were so impressed by their offerings on the Saturday night, that we booked to go again the following Wednesday. They change their menu on a weekly basis, always making sure to include some new allergy-friendly options alongside the regular gammon and steak offerings. G and M chose the gammon and chips, which again were generously portioned and a big hit with both children. Mike tried their allergy-friendly king prawn curry on the Wednesday, which also got a good review.

Vinegar Jones, Bowness-on-WindermereThere’s nothing better than spotting a place that’s keen to advertise their allergy-friendly options and Vinegar Jones’ large window display stating that they serve gluten-free fish and chips daily absolutely did that. Obviously a popular destination in Bowness-on-Windermere, we joined the lengthy line that was queuing along the pavement and kept our fingers crossed that it could meet the requirements of my discerning duo. Given it’s presence on this list, it’s perhaps needless to state that it was another resounding success and somewhere I’d be more than happy to recommend to anyone visiting the area.

The Flying Pig Pub, Bowness-on-Windermere: This was an unexpected late addition and not somewhere we had planned to eat at all. M had spotted swordfish on the menu at the nearby Hyltons restaurant whilst we were waiting for our food to be cooked at Vinegar Jones and asked if we could pop back on another evening. We hadn’t really expected to have the time, but a quicker than anticipated visit to Keswick meant that we had time to head back to Bowness, only to find the restaurant in question closed for the evening. Instead, we found the Flying Pig Pub, which proved to be a reasonable replacement, although they didn’t offer swordfish much to M’s disappointment. G once again plumped for the gammon and chips, whilst M tried the chargrilled steak burger without the cheese. Both were happy with their meals and I certainly enjoyed the moules marinière with fresh bread.

 

Eating Out with Allergies in Manchester

When planning our weekend in Manchester, I started as always with a quick bit of research to see if there were any hidden gems that we could visit for some delicious meals. I knew that we would have our pick of the plethora of safe chain restaurants to fall back on if we needed, but it’s always a great treat to be able to eat somewhere different and new, and we were especially lucky with the choices available to us. We found 3 great restaurants for dinner and even had unexpected success for lunch, which was fantastic.

Marco’s New York Italian, MediaCity   – I had high hopes for our Saturday night dinner and they absolutely didn’t disappoint. My research showed that they had a gluten-free menu available, but I couldn’t find a copy online, so emailed about a week or so before our trip to ask if they could email a copy to me and also enquiring if they would be able to cater dairy-free too. Within an hour and a half of my first email, their reservations manager, Hannah, replied with the GF menu attached and told me that she had asked their chef to confirm the DF options that would be available to G and M. If I’m honest, I didn’t expect to hear back from them again, so was thrilled when a second email popped into my inbox a few days later with the list of DF meals they could offer.

Their service from the beginning of our meal to the very end was absolutely impeccable. The manager arrived at our table with a form to complete, but this was simply to record our contact details and what the allergies were so that every meal coming out of the kitchen could be recorded and checked before it was brought to the table. For the first time in an awfully long time, G and M were able to have a 3-course meal and every bit of it was absolutely delicious. G started with garlic bread, then enjoyed an American pizza and finished with a bowl of vegan vanilla ice cream; whilst M opted for New Orleans Shrimp, Spaghetti Bolognese and apple crumble with ice cream.

The staff were attentive, the food incredible and the care to detail brilliant. We wouldn’t hesitate to eat at Marco’s NY Italian again and give it a well-deserved 10/10 for not only the wide range of menu options available, but also the fact that they had allergy-friendly desserts other than fruit.

IWM North Café – Lunch when we’re travelling can always be tricky, especially when we’re not staying somewhere with a kitchen to allow us to take and prepare packed lunches. I had spotted on the IWM North website that their café had GF options available, so I thought we’d see what they actually had on-site that might suit G and M before heading off for a snack somewhere else nearby. To my delight, they had a ready supply of GF/DF/EF bread rolls and hot dog sausages, which constitutes a great treat for both children. They were thrilled to be able to have hot dogs for lunch, which might not have been an exciting menu option, but were delicious, whilst Mike and I stuck to the more traditional sandwich and pasty offerings. They did also have a couple of GF and vegan cakes available, but unfortunately none that would suit our particular allergy needs.

Sweet Mandarin – a last minute addition to our itinerary, thanks to a random tweet I spotted the Wednesday before we went. This Chinese restaurant has a separate GF menu and the children were thrilled to be able to choose whatever they wanted from it, more or less. M suggested they shared some starters of spring rolls and salt and pepper chicken wings, and they then each opted for their own sweet and sour – G picked prawns whilst M decided he wanted chicken. As is so often the case, we ended up with far too much food for the 4 of us, but enjoyed a leisurely and delicious meal before heading back to the hotel for the night. Another excellent recommendation, though it only got a 9/10 from the children.

Eating Out with Allergies in Berlin

With breakfast, lunches and snacks sorted out, all that was left to do was to find a few places for dinner whilst we were in Berlin. Mike had done a lot of research on the museums and sights to see during our trip, so I had taken on the challenge to see what options for safe dining there might be. We had great success with the 3 restaurants we ended up eating at, even if none of them could be described as being “traditionally” German, and the allergy information was readily available and easy to read.

Pizzeria Simela: In my extensive internet research this restaurant consistently appeared with excellent recommendations for its brilliant gluten-free offerings of both pizza and pasta and I was delighted to read a more recent review that revealed they could also offer vegan – and therefore dairy-free – cheese. Based just around the corner from the fantastic Denns Biomarkt, this tiny restaurant has just a handful of tables, but is definitely worth a visit and booking in advance! We settled on some fresh tomato bruschetta on GF bread as well as a charcuterie platter for the four of us to share as a starter before selecting pizzas for our main course. Mike, G and M all opted for the GF buckwheat pizza bases, whilst I chose their regular base. It was also great to see a GF beer on offer and Mike willingly gave it a go, giving it a thumbs up. The food was absolutely delicious, there was a huge number of safe options G and M could choose from and there was very little left once my fellow diners had eaten their full. Definitely a winner in our books and one I would highly recommend.

Corroboree: This was a surprise find after a busy day involving 3 museums, a tour bus, lots of walking and even a lunchtime boat trip down the River Spree. We found ourselves at the Sony Centre at Potsdamer Platz, which seemed like a good place to search for a restaurant that might be able to cater reasonably well for even the most difficult of dietary requirements. Corroboree serves Australian-Asian fusion food and provided M with the chance to try some more unusual meats, something he’s been wanting to do for a very long time. The allergy menu I was given was fantastic and really easy to navigate and work out what was safe for both M and G. We were having a relatively early dinner, so G decided she would have a chicken Caesar salad supplemented with a bowl of chips, whilst Mike and I shared a Caesar salad with kangaroo steak as well as a platter for 2 which included Asian chicken, calamari and bruschetta. M, however, was the most adventurous of us all and decided to try the Corroboree platter with dairy-free tandoori chicken, crocodile tournedo and kangaroo filet. He enjoyed almost every mouthful and would happily eat crocodile again, though he’s less sure about the kangaroo as it tasted too much like beef for his liking. Something a little different to what we’d normally eat, but a big hit and a definite thumbs up for the freefrom offerings.

Hard Rock Cafe: It should come as no surprise that our first, and in fact, final meals were at our family favourite, the Hard Rock Cafe. Once again the allergy advice available was comprehensive and the restaurant manager came to discuss our dietary needs with us before the children placed their orders. We were reassured to hear that their GF fries are cooked in a separate fryer and there was no problem with tweaking the children’s choices to make sure they were as safe as they could possibly be. G once again chose the pulled pork sandwich which she first tried in Glasgow and now absolutely loves, whilst M changed his choices up a bit by choosing the pulled pork sandwich on the first night and a chicken and bacon “burger” for our final dinner. Both children were extremely happy with their meals and M was delighted to be able to try a selection of their smoothies too, having quizzed our poor waiter to make sure there was no milk added to them at all! Mike also decided to try their Local Legendary burger, which changes in each restaurant location and in Berlin was a burger topped with a serving of currywurst – the local delicacy of a bratwurst sausage topped with a curry sauce. I’m not sure its a burger I would have chosen, but Mike enjoyed it – and the generous glasses of beer that accompanied it. One of my favourite things about the Hard Rock Cafe is seeing what memorabilia they have on display and here they had a guitar made from a piece of the Berlin Wall with barbed wire as its guitar strings. Once again a restaurant we’d recommend to those eating out with allergies in the beautiful city of Berlin.

Eating Out with Allergies in Glasgow

Whilst I wouldn’t recommend spending an hour or so wandering the streets of Glasgow looking for somewhere to buy the right kind of cereal with a stroppy 12 year-old and his big sister in tow, I have to be grateful that we stumbled a great little cafe which provided us with the allergy-friendly packed lunch we hadn’t actually realised we were looking for.

iCafe, Sauchiehall Street – As we trudged our way down the street, Mike spotted this unassuming cafe and suggested we stopped to take a look at the menu before we went on too much further. Our eagle-eyes spotted both the gluten-free bread option to accompany the soup and the vegan offerings, so it didn’t seem like too big a leap to hope that they might be willing to make us some gluten- and dairy-free sandwiches to take with us for our lunch later that day. We made a quick decision to allow M to have a “treat” and agreed that he could have a chicken and bacon gluten-free sandwich (no spread) as his lunch choice. He has long been hankering for some bread and we all agreed that this was a fantastic opportunity for him to do so. I was also impressed by the selection of allergy-friendly snacks they had on display and G was also thrilled to have a soya-milk hot chocolate to take away with her and enjoy as we headed towards the bus stop. These toasted sandwiches went down a storm whilst we were at the Riverside museum and I was delighted by this unexpected find.

Hard Rock Cafe Glasgow – This isn’t the first time we’ve successfully eaten at a Hard Rock Cafe, having tested the allergy-friendly mettle of those in both Lisbon and Athens over the last couple of years. I think that now is an opportune moment to confess that I am something of a die-hard Hard Rock fan and love nothing more than visiting the Hard Rock Cafes of the world, picking up a City Tee in each location to add to my collection. G and M have become mini fans too and every time we travel anywhere, once of M’s first questions is whether there’s a HRC for us to go to whilst we’re there. It was therefore inevitable that our dinner would be at the Glaswegian Hard Rock Cafe and G decided to try something a little bit different by ordering the GF pulled pork sandwich with chips for her main course. M agreed to compromise on what he really wanted and played it safer as he had already had the GF bread earlier in the day, finally opting for a plain GF burger accompanied by a chicken breast, bacon and cucumber sticks.

Despite the initial run-in we had with our waitress, who wasn’t prepared to accept my first answer that it was easier to tell her what M could eat, rather than list his allergies in full, we eventually convinced her to work with us and with the restaurant manager to place our order. Once they had grasped what we were trying to explain when it came to feeding M, things turned round quite quickly and I absolutely cannot criticise the care that was taken with the children’s meals for the rest of our dinner. Once again we enjoyed a superb meal at yet another restaurant from my all-time favourite chain and wouldn’t hesitate to recommend a visit there to anyone with allergies.

Eating Out with Allergies in Liverpool

As I promised in my last blog post about our short visit to Liverpool, it’s time to reveal the wonderful places we found to eat safely whilst we were there. I’ve said it before, and no doubt will again, but whenever we travel on holiday, be it home or abroad, we always relax the restrictions on M’s diet a little to allow him to enjoy some more “normal” meals with the rest of the family. M has now reached an age where we allow him to make more of the decisions about what he will and won’t eat on any given day and he understands the direct link between that choice and any fallout he might experience in the hours or days that follow.

There were 2 restaurants that we found that were absolutely brilliant in accommodating our allergy needs and I wouldn’t hesitate to recommend either of them. M and G absolutely loved the meals that they had here and were desperate to find an opportunity to visit either one of them again, but most especially the first.

Ed’s Easy Diner – This is actually part of a national chain, but not one that we had ever heard of before, though as their website reveals, there are a number of locations across the length and breadth of the UK. There’s even one not too far from us, though I haven’t yet revealed that particular fact to M! G and M were thrilled to discover a lengthy gluten-free menu for them to pore over and whilst G was disappointed that she couldn’t select from their breakfast/brunch options, she quickly decided what her choice would be for our late lunch. We continue to encourage both children to order for themselves and to make their allergy needs known to the servers, only stepping in when it looks like the message might be misunderstood or they haven’t quite made themselves clear.

G settled on “Big Bubba’s Bacon ‘n’ Cheese” burger with gluten-free fries and without the cheese. M was desperate to have a gluten-free burger bun, so he asked for the “BBQ Chicken ‘n’ Bacon” burger – without any of the constituent ingredients apart from the grilled chicken breast, streaky bacon and the bread roll. He shared a handful of G’s gluten-free fries and enthusiastically savoured every single mouthful. Mike and I were a little disappointed that they had run out of hot dogs by the time we got to the diner for lunch, but instead shared a caesar salad, onion rings and sweet potato fries as well as a burger. All in all, this was a fantastic find and I wouldn’t hesitate to eat here again.

Marks: G – 8.5/10     M – 9/10

Chung Ku – G and M absolutely love Chinese food, so I was delighted to find this much-lauded Liverpudlian restaurant during my quick internet search. With a menu catering specifically for those with coeliac disease, there was much excitement with my discerning duo as they pondered their choices for dinner. They eventually settled on Jasmine rice, Aromatic crispy duck served with lettuce instead of pancakes, Salt and Pepper chicken fillet and, especially chosen by M, King Prawns in rice paper. Mike and I were still full after our late lunch at Ed’s Easy Diner, so we agreed to share a platter of dim sum, supplemented by a bowl of chicken and sweetcorn soup for me, with full knowledge that we’d be able to pick at any leftovers once the children had eaten their fill of their choices.

The food was absolutely fantastic, but sadly the service at the restaurant very much let it down. Our dim sum platter arrived first, only beaten to the table by the prawn crackers that had been delivered with our drinks. We tried to take our time in eating our food, painfully aware that the children were just sitting there watching, but at the same time, we didn’t want to let it go cold and we were waiting a long time for the other dishes to appear. M’s King prawns were the next to arrive, eventually followed by the Salt and pepper chicken and Jasmine rice. G picked at some of the rice and chicken, patiently waiting the arrival of the Aromatic duck, which is her all-time favourite Chinese dish. By the time it reached the table, there wasn’t much left for the rest of us and unbelievably we then had to chase down the lettuce leaves – they delivered normal pancakes by accident – and my bowl of soup. Everything did eventually arrive and the food was absolutely delicious. The poor service we experienced was a huge disappointment that spoiled what was otherwise a memorable dinner and would certainly make Mike and me think twice about visiting another time.

 

Marks: G – 9/10     M – 8/10

Eating Out with Allergies in Greece

It feels a little as if this is becoming a mini-series in itself: a list of the countries where we’ve successfully managed to find a safe way to eat out with food allergies with both children. In the last year, Mike and I have been impressed by the options we have found in both Italy and New York whilst travelling without the children and our summer in Portugal last year was a great success thanks to the freefrom choices we uncovered there. Our decision to venture to somewhere new this August meant we had to adopt our usual 3-prong approach to travelling with food allergies:

  1. Pack an extra suitcase with the bare minimum of everyday essentials that we will need to cater for both G and M in our self-catering accommodation;
  2. Relax the rules a little for M and allow him to enjoy the full Greek experience on occasion, whilst keeping him strictly to his restricted diet the rest of the time; and
  3. Be prepared by doing some research about restaurants in advance and be willing to explain at length numerous times just how restricted his diet is.

Our careful planning ahead meant that we were all able to eat 3 meals a day without too much stress and we achieved some great successes along the way. We had started a new approach to food trialling about 6 weeks before we travelled, whereby we chose 3 foods to challenge M with over a 3-month period and had strategically picked the ones we thought would be of most use whilst we were in Greece. This is the 3rd way of food-trialling we’ve tried over the last 12-18 months, all with the support of our local hospital, and whilst I still have my concerns about whether this really is the best approach to take, it did allow us more flexibility that we’ve had before. M decided he wanted to trial olives, prawns and bananas and these seemed a good fit with our Mediterranean break.

We found several highlights in Athens, including our perennial favourite, the Hard Rock Cafe, where we ventured on one of our more relaxed days to the topic of M’s restricted diet. He enjoyed every mouthful of his gluten-free burger and chips with great gusto and even though the increased dose of medicines we had agreed with his consultant before we went didn’t fully tamper down his body’s response, it was a real treat for us to see the delight on his face when faced with something a bit different to the varieties of chicken, rice and cucumber that he’s become accustomed to at home. The waiting staff worked hard to accommodate our additional requests around making sure the meals were also dairy-free and the vegetables added to the plate were restricted to just cucumber for both children as we had asked.

When you wander through the Plaka in Athens, you are surrounded by a huge array of small tavernas to choose from, ranging in price and, if I’m honest, authenticity. It was surprisingly easy to cater for M at nearly all of these and the ones we ended up eating at were delightfully keen to prove themselves to us. Every menu seemed to contain grilled chicken and rice and it was just a case of just how much of an accompaniment they were able to serve, with most preparing small salads of cucumber, apple and pear. G tended to play it safe and opted for the easy option of steak and chips – or sometimes steak and rice – though we did manage to convince her to try mouthfuls of our more authentic Greek dinners, which she reluctantly had to admit to enjoying despite herself and her preconceived ideas! One evening we even found a restaurant serving gluten-free pasta and G enjoyed a delicious spaghetti bolognaise, albeit in the wrong part of Europe.

We didn’t really eat out too much on Syros as we instead took advantage of the beautiful local produce that Nick had kindly sourced for our pantry at the Good Life and spent time preparing, cooking and enjoying simple meals at our villa. However, we did choose to eat some lunches at the beachside restaurants and this is where having olives and prawns as a menu option really came into its own as M indulged in some delicious meals including those tasty morsels, whilst munching on the Greek rice-cakes we had managed to buy in both Athens and Syros.

Eating out with allergies the Portuguese Way

I’ll be honest, the last few months have been difficult in more ways than one. M’s broken leg has meant that we’ve been unable to trial any new foods since April, which has been tough for him especially as we’ve just marked one year since we last successfully introduced a safe food into his diet. I knew that his restrictions were taking an emotional toll on M, but nothing expressed that more than when he recently apologised to me for feeling fed up and complaining about the fact that he has to eat the same 5 foods day in, day out. As we were preparing for our Portuguese holiday, we quickly realised that, without doubt, our travels abroad would stretch our keen foodie to his absolute limits and we needed to come up with a plan that would allow him to enjoy himself without too much pressure on his health.

This was particularly important as M had been frustrated to not be able to trial the couple of new foods we had pinpointed as pre-Portugal challenges because of his lengthy recovery and was extremely disappointed at the prospect of only eating his safe foods whilst the rest of us enjoyed seafood and fish galore. img_08971After much discussion, both between ourselves and with M too, Mike and I decided that we would allow him the occasional day off whilst we were in Portugal and let him choose a normally forbidden food or two to enjoy.

From the start we made it very clear that this couldn’t be an everyday treat and that between days he would have to keep strictly to his diet and so we planned accordingly. The holiday was split between a short hotel stint in the capital city and a longer stay in a self-catering apartment on the Algarve, which allowed us to cater for M and G as and when was needed. Our medical suitcase had been crammed full of a selection of safe foods for M including cartons of rice milk, cereal and rice pasta as I had no real idea as to what we would be able to find for him where we were based. img_10511Unlike our recent travels to Italy, where allergy-friendly offerings had been easy to find in the airport and service stations, safe foods were not so readily available in Portugal, but our trip to the Jumbo hypermarket just outside of Portimão proved to be a visit to a real Aladdin’s cave. My Mum and I were impressed with the array of dairy-free milks available and chose some new brands of rice milk for M to taste during our holiday. As for the selection of products on the freefrom aisle, I could easily have spent a lot longer than I did examining each and every one of them to see which were suitable for both children.  I managed to buy nearly everything we needed including cookies for G and rice cream for M and the only disappointment was that I couldn’t find a gluten-free loaf of bread for G. img_10521There was several bread mixes available, but there was no way I was ever going to entertain the thought of baking a loaf of bread for her in 35°C weather and so she managed with some delicious gluten- and dairy-free crackers I discovered instead.

M’s experience of eating out with allergies in Portugal was mixed to say the least with the resounding success of two dinners at the Hard Rock Café in central Lisbon in stark contrast to the disappointing first night meal of plain boiled rice and an apple and it was hard to predict what the rest of our holiday would bring. Our translation cards meant that language wasn’t a barrier to making our needs known, but we did struggle with well-meaning restaurant staff offering alternatives even though it was clearly stated that these were the only safe foods he can eat. To be fair, I can understand their difficulty in believing that M’s diet really is that restricted, but it was frustrating to deal with especially when the viable food options were diminishing before our eyes and a certain 10 year-old was hopeful we’d give up and give in and allow him another unplanned treat. For the sake of M’s health, we did have to insist that some of our meals out were strictly M-friendly and the offerings were often mixed. In the UK we frequently find that most restaurants are unable to provide plain rice and so M often ends up with a meal consisting of chicken and cucumber and occasionally some apple too, all supplemented by a bag of slightly crushed Rude Health Mini Rice thins recovered from the depths of my handbag. Portugal was surprisingly no different. We did discover a few restaurants that could cook plain, boiled rice, but sadly this was rarely accompanied by safe chicken and he ended up with some very odd meals indeed.

img_10841However, as well as the Hard Rock Café, we did achieve great success in 2 restaurants in Alvor, where not only was M well-fed, but G enjoyed some great dinners too. The first was at what has long been a favourite of ours, Vagabondo in Alvor itself, a place that the children were keen to go back to again this year. Every year since our first visit there, M and G have loved their chicken kebab starter because of the delicious peanut sauce it is served with and it’s a dish that they’ve asked me to recreate at home time and time again. Peanuts have never been a problem for M in the past, but I was anxious about him suffering an unexpected reaction to them and wasn’t keen to trial them for the first time whilst we were abroad. M was disappointed by my decision, but reluctantly agreed to eat his safe foods only. By the time it came to dinner there, he was still suffering from the effects of some of the other “treats” he’d enjoyed during the week and was happy to stick to his normal diet for the evening. Once our waitress grasped M’s exact needs, she was fantastic at sorting out his meal and advised us brilliantly about what would be safe for him from the menu. img_10851Unfortunately the wild rice was marinated with garlic beforehand so we chose not to order for M, but the plate that arrived contained a huge piece of chicken as well as some cucumber slices and a specially prepared apple from our thoughtful waitress. The apple had been cut and served to resemble chips and so M’s plate looked similar to G’s dinner of a chicken and bacon kebab and chips. It was a large meal, beautifully prepared and he managed to eat every single mouthful.
The second and surprise success of the entire holiday was our final lunch, which traditionally we have always enjoyed at the poolside restaurant at the hotel Pestana Alvor Praia. img_10871In the past the children have chosen gluten-free hot dogs and chips, but we had spotted that they served grilled chicken and rice and were hopeful that these would be safe for M. Once again, a well-informed, attentive and extremely helpful waitress advised me that there would be no problem in preparing these dishes to ensure they were safe for M and in the end both children enjoyed a delicious grilled chicken breast, which was served with chips for G and plain rice, cucumber and apple for M. We enjoyed our meals out on holiday and found all of the restaurants eager to help us as best they could when it came to encouraging M and G to eat out with allergies the Portuguese way.

Hard Rock Cafe, Lisboa

Dinner out on our first evening in Lisbon was not as easy as we might have hoped and, in some ways, encapsulated our worst fears. By the time we had made our way from the airport to our hotel, we didn’t really want to hunt around with two tired children in tow, so simply headed to a local restaurant with our fingers tightly crossed and our recently acquired Yellow Cross translation cards clutched in my hands. IMG_0904[1]We found a restaurant that looked promising as it had grilled chicken and rice on the menu and sat down to peruse the choices for the rest of the family until it came time to order, when I handed over the cards and waited to hear their response.  The cards did their job, but whilst the restaurant staff were incredibly helpful in trying to provide safe food, poor M ended up with just a plate of plain boiled rice and an apple. At that point my Mum vowed that she couldn’t face another dinner out like that and so the search began for somewhere that could cater much better for M’s particular needs.

Lisbon_EntranceAs a long-time fan of the Hard Rock Cafe, I had been delighted to discover a couple of weeks before we travelled that there was one in Lisbon and had even managed to find a copy of their menu, including allergens, on-line. My e-mail enquiry about their ability to cater for M had gone unanswered, but I felt confident that there was a good chance they would be able to cook him some safe chicken at very least and so we headed there for our second meal in Lisbon. We were not disappointed. The Hard Rock policy is that all allergy enquiries and requests are dealt with by the manager and she came to our table to understand exactly what we needed. They weren’t able to provide rice for M as it’s cooked with vegetables, but an impressive plate of grilled chicken with apple and cucumber slices arrived and was quickly devoured by our hungry boy. G was also well catered for as they had comprehensive allergen listings available and could prepare all burgers and sandwiches using a delicious gluten- and dairy-free bread. She chose the classic club sandwich with fries and I was delighted to hear that they used a separate fryer to cook the fries to ensure that cross-contamination risks were kept to a minimum.

IMG_0932[1]        IMG_0934[1]

The meal was such a success that when my Mum suggested that we go back for our final meal out in Lisbon, Mike, the children and I were quick to agree. Once again their service in meeting our allergy needs was impeccable and despite it being a much busier Friday evening, we were still confident that the food had been carefully prepared. We ran through M’s food restrictions with that evening’s manager and the resulting plate of food earned a well deserved 9.5 out of 10 from M. We did have a couple of small hiccups with both meals, but they were quickly dealt with and the staff were keen to make sure that we were happy. M’s food was re-plated on  a clean dish when I pointed out that the decorative strawberries included on the original plate were not safe for him, and G’s mayonnaise was replaced after she found an unidentifiable lump in the bottom of the small serving dish. It turned out to be a stray spoonful of coleslaw, but they apologised profusely and the manager even came back to the table to add her apologies and to ensure that the rest of our meals was everything we needed. It was great to discover that this old favourite of mine was so capable of preparing safe and delicious meals that both children absolutely loved and I’m now excited to discover what other locations we can visit on future trips.

A perfect meal for a little rock star!

A Tale of Two Restaurants

“It was the best of times, it was the worst of times…we had everything before us…”

    – Charles Dickens “A Tale of Two Cities”

Recently we spent a busy weekend in the town of Portishead, just outside of Bristol and naturally found ourselves needing to eat out in a couple of the restaurants dotted around the Marina there. The two restaurants we chose were a stone’s throw away from each other and yet our experiences of their allergy-friendly services were worlds apart.

The first was Bottelinos, an independent small Italian chain in the South West, who were confident that they could cater for M’s food needs and had gluten-free options clearly marked on their menus. The first hiccup came when G asked for the “Pasta Maximus”, a bolognese sauce with a meatball, and was disappointed to be told that she couldn’t have it as the sauce wasn’t gluten-free. LOGOWe had already had to discount a large proportion of the other pasta dishes because they weren’t dairy-free, so my disgruntled girl moodily requested steak and chips instead – and that’s when the fun and games really began.

Our waitress nipped back to the serving counter and spoke to the chef, before coming back to tell us that the chips weren’t gluten-free either and G’s choices were rapidly disappearing. Feeling somewhat concerned about what we could order for our increasingly hungry pair, I asked for the allergens listing so that I could see exactly what was on offer for G and started flicking through the pages with my fingers tightly crossed that I would find something she would enjoy. The first problem quickly became evident when every pasta dish on the menu was marked as containing gluten, which I assumed was because of the pasta itself rather than the base ingredients in the sauces and there was no easy way to distinguish which sauces actually contained gluten and which were really gluten-free. This type of wholescale approach to allergens may seem sensible, but makes it extremely difficult for an allergy-sufferer to work out what they can or can’t choose without extensive help and detailed knowledge from waiting, kitchen and managerial staff.

Then came the next whammy. As I ran my experienced eye over the rest of the allergen menu, I spotted that the chips were marked as being gluten-free, despite the advice we’d already been given to the contrary. It was far too late for us to up-sticks and search out somewhere else to eat dinner, so I asked to speak to the manager, a request that was met without delay. My first question was about the Maximus sauce, the only one that G was prepared to even consider for her supper, and we were told that whilst the bolognese sauce was gluten-free, the meatball wasn’t and so, having dismissed pasta as an option, we quickly moved on to the matter of the chips. The explanation given here left me stunned and unlikely to rush back for another meal with the children in tow. The manager explained that they had a dedicated gluten-free fryer, so the chips usually would be safe; however (and this is the important bit), on a Friday night they use that fryer to cook everything because of how busy they get and the need to keep up with orders. IMG_0605[1]Not only was I extremely disappointed that they didn’t consider being able to cook gluten-free foods a priority on a busy evening, but I have serious concerns as to whether they are really able to thoroughly clean the fryer and change the oil before Saturday’s service begins; or indeed if they even do.

Eventually we were able to compromise with the manager and the chef cooked G’s chips in a separate pan to ensure the cross-contamination risk was reduced, something we were able to watch from our table. M was given a plate of grilled chicken and sliced cucumber, though he did find a small piece of lettuce when he was half-way through, which again suggested that their approach IMG_0604[1]to allergy-friendly catering wasn’t good enough. In fact, both children did suffer some delayed symptoms in the 24 hours following our meal, which supported our concerns that the cross-contamination risks hadn’t been as well-managed as we’ve experienced elsewhere.

 

In stark contrast, the second restaurant and our location for Sunday lunch with old friends, impressed us from the very start. Mike had popped in to Aqua beforehand to ensure that a repeat of Friday’s disaster was avoided and their response couldn’t have been more different. Not only was he given a copy of their allergy menu to show G, but both the chef and the manager came to talk to him about everything we needed.thumb.php The chef painstakingly went through every item on the menu, explaining which could be made both gluten- and dairy-free for G and made some suggestions of other tweaks that could be made to suit her tastes. As for M, the only cucumber to be found in the restaurant is behind the bar, so the chef made a note to ensure that one would be available for M’s Sunday lunch and again reassured Mike that they could make a tasty dish to meet his complex diet. It was already sounding like a much more promising meal and we couldn’t wait to actually try it out on the day itself.

When we arrived on the Sunday, our booking had been well-annotated to indicate M’s dietary needs and the waitress was aware of what he could eat and how the food was going to be prepared. G chose steak and chips again with the added extra of some goats cheese to replace their standard sauces and M was served a beautifully presented dish of grilled chicken on an apple, pear and cucumber salad. IMG_0610[1]What made the meal even better for M was the lemon sorbet he was able to enjoy for pudding. I had seen it on the dessert menu and asked the waitress if I could see the tub itself to check the list of ingredients. She brought the container to the table and we were thrilled to see that it was indeed safe. The options for G were not so good given she doesn’t like sorbet, but she was able to enjoy a plate of apple, walnuts and sheep’s cheese, which kept her, and me, happy.

IMG_0609[1]Our Sunday lunch was a truly fantastic affair and so different to the problematic experience we endured on the Friday night. It shows what turns a good restaurant into a great restaurant and somewhere that people will visit time and time again. I wouldn’t hesitate to recommend Aqua to anyone looking for allergy-friendly restaurants and have passed their details on to the FreeFrom Eating Out Awards as somewhere worth knowing about and deserving of recognition. Bottelinos, it would appear, could learn a lot from their nearest neighbour in Portishead and the weekend really was a tale of two restaurants.

An evening at Fat Sam’s

A weekend in London could only mean one thing for our family: the opportunity for a night at the theatre and a meal out, something we all love to do. With a full day planned at the Allergy Show at Olympia, we decided that a hotel in Hammersmith would best meet our needs for the Saturday night and that rather naturally led us to investigating what shows were on in nearby venues, rather than necessarily having to trek into central London for the evening. Last year, G and M took part in a local drama summer school and have been serenading us with snippets of the songs from Bugsy Malone ever since, so we were delighted to spot that the Lyric Hammersmith is home to the fantastic showmanship of this very musical until the start of September and knew that we would all enjoy a night on the tiles with Bugsy, Fat Sam, Tallulah and the rest of the gang.

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The challenge is always to book somewhere safe for M to eat and this time I wanted to see if we could escape our regular haunts and find somewhere new instead without venturing too far from our final destination. I had spotted their Bar and Grill restaurant when I was browsing the Lyric’s website and the encouraging presence of the occasional “GF” on the menu as well as chicken skewers suggested this was a lead worth investigating further. I soon got Mike onto the case and he came away from the phone call incredibly impressed with the conversation he had just had. He had spoken to the restaurant manager, who, having taken notes about what IMG_0650[1]G and M could eat, quickly made informed suggestions about the dinner that they could prepare for them to enjoy during our visit. Of course, the proof of the pudding is, as they say, in the eating, but we were hopeful that they would meet the high expectations we now had for the meal and booked a pre-performance table timed to fit exactly into the short gap we had between finishing at the Allergy Show and sitting down to watch Bugsy.

We were impressed from the start. M was still confined to his wheelchair, but a helpful security guard seated at the main reception desk offered to show us around the building to the access entrance and got us safely upstairs to the restaurant. Our waitress made mention of the allergy requests attached to our booking as she showed us to our table and within minutes the restaurant manager came to the table to discuss with us what they would be cooking for G and M that night. I was delighted to learn that they had remembered and met their first promise – to buy in rice especially for M, something not usually on their menu – so that he could enjoy a complete meal with the rest of the family. There had been a small miscommunication about M’s safe foods as a mixed leaf salad was mentioned to accompany the rice and plain, grilled chicken, but thanks to their diligence in running through our needs before cooking began, we were able to correct that mistake and instead an impressive cucumber salad arrived as the side dish. G was equally well catered for and was delighted with her GF chicken bites, chips and peas. We asked if both portions could be made adult-size as we are now well-used to the children eating huge amounts when we go out for dinner, another request that was willingly accommodated and we really felt that nothing was too much for this fantastic restaurant team. The menu wasn’t extensive, but it was well-prepared and delicious and I wouldn’t hesitate to recommend it to anyone looking for a great allergy-friendly meal in Hammersmith.

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